Customer Solutions Specialist - Jobs in Calgary, AB

Job Description

If you are an Engineering or Software professional looking to grow your career through a hybrid commercial and technical customer-facing Sales Support role, Emerson has an exciting opportunity for you! Based in Alberta or Edmonton, Canada , you will be responsible for providing technical and sales support to our customers and internal business development teams. You will create budgetary proposals and commercial agreements and help develop cloud-based monitoring solutions which help our customers digitally transform their businesses. Your technical expertise, customer-first attitude, and in-depth understanding of our Cloud SaaS products will drive continued growth of the Zedi SaaS line of business.AS A CUSTOMER SOLUTIONS SPECIALIST, YOU WILL:

• Provide commercial and technical support to the Zedi technology business development team and the Emerson Impact Partner network.
• Collaborate directly with clients to help them realize a vision for new technology adoption within their organization.
• Prepare, review, and approve the scope of work and bill of materials deliverables required to develop budgetary proposals and binding commercial agreements.
• Demonstrate and showcase the Zedi Access Cloud Platform for existing and prospective clients .
• Serve as a subject matter expert on the Zedi Access Cloud Platform to assist with solution development and internal/external software training.
• Work with clients to understand their business and technical challenges and develop remote monitoring solutions that fit their requirements.
• Implement and oversee the execution of pilot projects by using internal and external software tools for data collection, validation, and visualization.

WHO YOU ARE:You establish clear responsibilities and processes for monitoring work and measuring results. You achieve gained trust and support of others. You adjust communication to fit the audience and the message. You build and deliver solutions that meet customer expectations.REQUIRED EDUCATION, EXPEREINCE & SKILLS:

• A minimum of a Bachelor’s degree, or will consider a technical diploma
• A minimum of experience with industry standard SCADA, automation systems and field instrumentation
• Experience with Ethernet, Radio, Cellular, and Satellite communication
• Knowledge of communication protocols of Flow Computers, RTUs and PLCs including industry standard and custom programs.
• Knowledge of Oil & Gas production operations, artificial lift, and facility design
• Proficient with Microsoft operating systems and program suites

PREFERRED EDUCATION, EXPEREINCE & SKILLS:

• Bachelor’s Degree in Engineering, Engineering Technology or Automation, or other technical discipline.
• Ability to work in a team environment
• Ability to coordinate with multiple departments
• Ability to take initiative and work independently
• Able to meet tight deadlines and manage multiple priorities
• Strong written and verbal communication skills
• Responsibility and capability of seeing tasks through to completion
• Analytical and Troubleshooting skills
• Ability to learn new skills quickly
• Project Coordination
• Knowledge of safety regulations, the electrical codes and regulatory production guidelines
• Experience with SCADA and Analytics software/systems such as ROCLink, Telepace, PCCU, AutoSol, Tableau
• Oil and Gas + SCADA/Automation field experience

#LI-CB3WHY EMERSONOur Commitment to Our PeopleAcross the globe, we are united by a singular Purpose: We drive innovation that makes the world healthier, safer, smarter, and more sustainable.We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this Purpose to life while competing and leading in a global economy.Our training programs focus on end-to-end development, from onboarding through senior leadership.Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!Flexible and competitive benefits plans offer you the right options to meet your individual/family needs: extended health & dental benefits, Heath Care Spending Account, life insurance coverage, registered pension plan/registered retirement savings plans.We provide employees flexible time off plans including paid parental leave (maternal and paternal), vacation and holiday leave.Our Commitment to Diversity, Equity & InclusionAt Emerson, we are committed to fostering a culture where every employee is valued and respected for their experiences and perspectives – and that reflects the world around us. We believe a diverse, equitable and inclusive work environment contributes to the rich exchange of ideas that inspires innovation and brings the best solutions to our customers.This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and Diversity, Equity & Inclusion at Emerson .Equal Opportunity EmployerEmerson is an equal opportunity employer committed to providing a workplace free of any discrimination or harassment. We encourage all qualified applicants to apply including women, Aboriginal Peoples, members of visible minorities and persons with disabilities. Reasonable accommodations are available at all stages of recruitment, selection, and employment.If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Emerson.com to make appropriate arrangements.ABOUT EMERSONEmerson is a leading global technology, software and engineering company providing innovative solutions for customers in industrial, commercial, and residential markets.Our Automation Solutions business helps process, hybrid and discrete manufacturers maximize production, protect personnel and the environment while optimizing their energy and operating costs.Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure.We help customers in the world’s most essential industries solve the biggest challenges of modern life.Every day, our global workforce fulfills our unified Purpose and lives out the Values we hold close as an organization: Integrity, Safety & Quality, Support Our People, Customer Focus, Continuous Improvement, Collaboration, and Innovation.Our Causes – Planet, Humanity, Champion, Inclusion and Future – shape, define and fuel Emerson’s culture while inspiring our innovative spirit and driving our focus.Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or recently received your master’s degree, you’ll find opportunities with us. Join our team and start your journey today!No calls or agencies please.Quick Apply

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