IT Service Desk Specialist (on-site) - Jobs in Calgary, AB

Job Description

What the position entails:Are you passionate about providing outstanding customer service Have you been looking for an IT Team to grow with and learn from Does working with a supportive company in a fast-paced environment energize youIf you said yes to all the above, you may be who we are looking for!GeoVerra is currently seeking a full-time on-site IT Service Desk Specialist to join our fun and talented Information Technology team. This is an on-site position; the successful candidate must be willing and able to work from our Calgary office daily. Reporting to the IT Director, the GeoVerra IT Service Desk Specialist spends their day remotely coordinating, diagnosing, and troubleshooting incoming employee calls. The Service Desk is the first point of contact for all IT service requests. Requests vary from issues involving PC hardware, mobility, software, or network services, and from local personnel or employees using remote network access.What you will do:

• Diagnose and troubleshoot end-user desktop application issues and provide solutions.
• Provide timely resolution of problems or escalations.
• Provide support for PCs, laptops, printers, cell phones, and tablets, etc.
• Support end-users in their use of applications such as Microsoft 365, VPN, RDP, and standard GeoVerra applications.
• Performs account management and maintenance for various applications and systems (e.g., create or modify user accounts and permissions, and perform password resets).
• Communicate with customers at all levels of technical and non-technical skills sets.
• Follow all standard operating procedures (SOP) through the effective use of internal Knowledgebase.
• Create and escalate tickets to appropriate parties.
• Highlight trends and re-occurring issues with ticket reporting.

What you will bring:

• Related work experience preferably in a customer service environment.
• IT Service Desk experience is considered an asset.
• Working knowledge of IT ticketing systems.
• Exceptional customer service skills, enthusiasm and an understanding of IT operations and processes.
• Strong written and verbal English communication skills to interact with leadership, team members, and staff.
• Working knowledge of Windows 10 operating systems and basic network configurations is preferred.
• Working knowledge of Microsoft 365 administrative tasks.
• Working knowledge of firewalls, switches and access points.
• Working knowledge of Apple iOS and iPadOS operating systems.
• Ability to build and troubleshoot PC hardware.
• Ability to lift up to 30lbs of IT equipment.
• Working knowledge of Microsoft Azure is considered an asset.
• Working knowledge of Active Directory and Exchange.
• Solid analytical/cognitive skills to troubleshoot complex and technical problems.
• Ability to coordinate and prioritize multiple tasks simultaneously while maintaining attention to detail and quality.
• Demonstrated capability to achieve results under pressure in a fast-paced call center driven environment.

What we offer:

• Competitive compensation and vacation
• Tools and services to support your mental wellness
• Work-life balance
• Growth and advancement opportunities
• Diverse projects and a fast-paced working environment
• Local social clubs
• Most importantly, a fun team!

Please contact [email protected] if you have any questions about this role.poE0GqfllDQuick Apply

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