IT Support Specialist - Jobs in Calgary, AB

Job Description

Job SummaryWe are looking for a service-oriented intermediate IT technician to provide support for an assigned portfolio of clients while striving to achieve and surpass our service level commitments. Daily responsibilities will include technical support, project deliverables and monitoring processes for a variety of client environments. Work will be conducted from your Calgary home office and client sites throughout the region. Our service desk model is automated with no incoming calls to individuals. Thus, technicians must be both proactive and responsive, initiating email correspondence, screen sharing sessions and outgoing calls as necessary for efficient and effective resolution of client service requests. Career growth allows for a balance between advanced technical skill development and an introduction to project/client management while mentoring alongside senior team members.Responsibilities· Provide technical support for client network, server and application issues:

• servers, switches, wireless networks, firewalls, storage devices, printers and PCs/MACs
• VMware, Hyper-V, Datto, Veeam, Azure, AWS, Office365 suite of products and remote desktop
• VPN and antivirus products as well as a variety of end user applications
• security and disaster recovery testing; mail migration and office move projects; client onboarding and inventory audits; hardware/software/OS installation, configurations and upgrades

· Ensure best practices and proactive planning for client environments, balanced with timely responsiveness to mission-critical emergencies:

• hardware failure, virus outbreaks, cyber attacks, utility interruptions, compromised security/infrastructure

· Proactively monitor servers, applications and services using a combination of remote tools· Follow-up with clients, provide feedback and see assigned issues through to resolution· Properly escalate unresolved queries to the next level of support, working closely with senior technical team members or third-party vendors as necessary to resolve outstanding issues· Evaluate, test and deploy software/hardware upgrades to client server infrastructure· Update/close client tickets, maintain client IT documentation and enter daily time records· Occasional after-hours and on-call work as requiredRequirements· Experience applying a wide range of current IT tools and solutions in professional environments· Strong communication, organizational and time-management skills· Strong client service skills and confidence when interacting with executive end users· Excellent troubleshooting and multi-tasking skills in a fast-paced team environment· Working knowledge of ticket systems (CRM), remote management tools (RMM) and screen-sharing tools· Strong proficiency in English – both spoken and written· One of the following:

• Degree or Diploma in Information Technology, Computer Science or equivalent
• High School Diploma and IT industry certification

· Valid “class 5” Alberta Driver’s License and full access to a reliable vehicle· All Starport candidates/employees must pass a security background check (to be completed annually)Company ProfileFounded in 2006, Starport is a leading Managed IT Service Provider (MSP). Our team of 40 professionals provides end user support, network/server administration, cloud hosting and cyber security services to 150 small and medium-sized businesses across the Toronto region, in major Canadian cities and within our expanding North American market.Our management team has actively developed a strong reputation with a wide range of industries, expanding services to include a security operations center, data center facilities, a Calgary team supporting regional Alberta clients and our remote service desk team based out of Summerside, Prince Edward Island. Each team member contributes to Starport’s success with a rich range of experience from diverse professional and technical backgrounds.We take pride in our work and share a passion for technology. Please visit www.starport.ca for further information.CITCA300 – IT Support SpecialistJob Type: Full-timeJob Location: Calgary, AlbertaRecommended Experience: 4+ years of professional technical consulting and supportCompensation: competitive base salary + monthly utilization bonus + health benefits planOur current requirement is for one (1) intermediate IT Support Specialist to start before November, 2022.Only Calgary regional applicants will be considered for this position.This is not an entry-level role. Strong professional references will be required during this interview process.We will endeavor to contact qualified candidates within 5 business days to schedule a telephone interview.Job Types: Full-time, PermanentBenefits:

• Dental care
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• professional technical consulting & support: 4 years (preferred)

Licence/Certification:

• class 5 Alberta Drivers License and a reliable vehicle (required)

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