Mgr - Ground Ops Stds & Support - Jobs in Calgary, AB

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.The Manager, Ground Operations Standards & Support is the accountable leader responsible for all aspects in the maintenance of a robust ground operations program that aligns with corporate strategy, ensuring that operational and financial objectives are supported. The role leads the development, review and setting of standards across the entire airport network that align with industry standards to ensure consistency, to leverage opportunities with service partners for minimizing procedural differences and reduction of training costs, as well as ensuring alignment and compliance with regulatory requirements. This role must ensure that operational risk, financial risk and, in particular, safety risk as it pertains to both personnel injury and aircraft damage, are thoroughly reviewed, identified, and escalated to the appropriate area for risk assessment, ensuring that any required mitigations are executed. This leader must work collaboratively with other areas of the business to support their unique initiatives and contribute to their success.Major Duties

• Lead the identification, design, strategy, and implementation of activities, communications, and initiatives aimed at continuously improving WestJets Ground Operations program in the areas of efficiency, safety, execution, and cost.
• Lead the development and documentation of specifications for aircraft loading and servicing equipment to meet manufacturer and industry requirements to ensure ongoing safety in servicing and loading operations network-wide.
• Lead the development and ongoing utilization of financial and operational risk analysis tools and practices to ensure financial and operational risks are identified and mitigated for new and current ground operations initiatives.
• Identify and participate in the identification of safety risks posed by new and existing procedures. Work with Safety teams across the organization on risk mitigating actions and CAPs as they pertain to the Ground Operations Program.
• Lead all phases of strategy and development of Ground operations Program documentation, including manuals and supporting documents, to ensure ongoing regulatory, IATA, and industry alignment and compliance.
• Develop and implement strategy to ensure design and development of ground operations training programs support standards compliance and safety, cost, and operational goals.
• Lead effective change management related to ground operations initiatives with impacted business units throughout the organization, station leadership, and ground service provider leadership.
• Lead the development of ground operations procedure to ensure the ongoing safety of personnel, guests, and aircraft.
• Lead the development and ongoing utilization of a standards acceptance program to review and accept ground service provider standards and training, ensuring consistent safety and operational efficiency while reducing training costs.
• Coach, encourage, and develop action plans with direct reports.

Qualifications and Experience

• Excellent written and oral communication skills with significant attention to detail
• Ability to multitask and handle changing priorities and perform steadily under pressure
• Proven ability to problem solve and think critically
• Advanced knowledge of ground operations processes and industry best-practices
• Process management skills with the ability to prioritize quickly and efficiently
• Proven ability to provide high level of support to both internal and external leaders and vendors
• Proven history of positively impacting change in the areas of safety, cost, and operational performance.
• Proficient in Microsoft Office products and Adobe Acrobat
• 4+ years combined experience in Ground operations, including experience supervising ground operations activities and operations support role (training, standards, or operations management)
• Experience in project and change management
• Experience supporting initiatives involving global/network impacts
• Experience in creation and publication of corporate communications

The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.As a federally regulated company, the WestJet group of companies is required to comply with all federal mandates. In order to be compliant with the recently-announced vaccination mandate, and to keep our guests/employees safe, all employees will be required to be fully vaccinated against Covid-19 as a condition of employment.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.#LI-KH1Quick Apply

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