Network Specialist/Analyst I - Jobs in Calgary, AB

Job Description

MissionThe Calgary Board of Education (CBE) is the largest school board in western Canada with over 131,000 students and 15,000 employees. Our mission: Each student, in keeping with their individual abilities and gifts, will complete high school with a foundation of learning necessary to thrive in life, work and continued learning. We pride ourselves in the values we hold. Students come first. Learning is our central purpose. Public education serves the common good. The CBE encourages an inclusive and equitable workplace, which supports our diverse student and employee community. We encourage all applicants to join our dynamic, diverse, and collaborative culture and welcome applications from all qualified individuals.When you apply to the CBE, you can feel good about serving our future leaders and contributing to student success.Competition InfoCompetition Close Date: Thursday, January 5, 2023 @ 11:59pmCalendar: 12 MonthSalary: Staff Association, Grade F, $29.20 - $38.32/hourFTE: 1.0, 35 hours/weekPlease note, there are 2 vacancies availableAdditional InformationThis position is a continuous position for Wireless Upgrade Capital project that will run for three years. This position will be responsible for the installation of wireless access points in all schools and admin sites.Position DescriptionPurposeThe purpose of this job is to install and maintain network equipment as well as respond to and correct reported network problems. Problems addressed by this job are usually highly localized to a particular device on the network.AccountabilityThe Network Specialist / Analyst has basic accountability for:

• Maintaining awareness and an understanding of current and emerging network infrastructure technologies;
• Facilitating discussions with users in regard to technology problems they are experiencing, explaining the nature and solution of the problem, and advising improved operational practises, as appropriate;
• Using knowledge of diagnostic equipment and knowledge of network components to isolate problems and determine if the problem is related to the network hardware;
• Investigating problems and determining corrective actions using the most appropriate methods such as contacting internal and external stakeholders and/or researching appropriate written documentation; and,
• Correcting problems that are related to local area and wide area network hardware.

The Network Specialist / Analyst I has specific accountability for:

• Understanding the operation of basic, standard network diagnostic equipment, and hardware devices used in local area and wide area network environments; and,
• Managing small projects limited in scope and limited to a few sites or clients.

Major responsibilitiesThe Network Specialist/Analyst position has basic responsibility for:

• Installing and configuring data communication equipment in both Local Area Network (LAN) and Wide Area Network (WAN) environments within both school and administrative buildings.
• Operating diagnostic equipment relating to analysing network performance and network protocols. Compiling information and preparing reports resulting from the testing and monitoring initiatives to provide a summary description of network anomalies or as a method of creating a reference point of network performance.
• Responding to network trouble calls, determining causes of problems and implementing technical solutions.
• Recommending and implementing modifications and changes to existing defined methods to increase efficiencies.
• Assessing compatibility and recommending devices for optimum integration of various network hardware devices.
• Liaising with staff from schools, departments and I.T.S., providing information, advice and training related to implementing local and wide area network configurations.
• Researching current literature and manuals to maintain an awareness of existing and emerging network infrastructure technologies.
• Performing cost analysis of using various network infrastructure devices based on a school or department’s needs. Advising and assisting in planning network upgrades and/or changes from one system to another.
• Performing wireless LAN site surveys to determine appropriate designs. Consulting with schools on the outcome of the survey and presenting potential design scenarios.
• Coordinating network device installations with schools, departments, and external parties related to specific development and expansion projects.

The Network Specialist/Analyst I position, specifically, has responsibility for:

• Performing regular scheduled maintenance on data communication equipment. Regularly analysing Wide Area Network performance. Logging and correcting minor issues. Escalating more critical issues as appropriate.
• Testing new equipment in a lab environment for compatibility with existing systems or to isolate problems with faulty equipment.
• Tracking all information related to data network lines and network hardware devices installed at the C.B.E.
• Managing small network projects where a clearly defined role has been established. Projects are limited in scope and resources. Client and third party interaction is routine in nature.
• Performs other related responsibilities as assigned to meet the purpose and accountabilities of the role.

QualificationsEducation and Experience

• The completion of a two year post-secondary diploma in a computer-related discipline including data communications, network engineering, computer science, or telecommunications.
• One year of direct experience working in an Information Technology field.
• An equivalent combination of directly related post-secondary education and directly related experience may be considered.
• Ethernet and Wireless LAN communications experience an asset.

Demonstrated Skills and Competencies

• Demonstrated ability to function effectively and independently in an atmosphere of constantly changing priorities with time/pressure commitments and very demanding client base.
• Must possess strong organizational skills and the ability to juggle multiple responsibilities at once.
• Demonstrated effective interpersonal, and customer service skills.
• Demonstrated written and oral communication skills.

• The ability to work effectively in a team-based environment is required.
• Personal suitability.

NOTE:

• This position requires personal transportation to conduct role responsibilities.

• This position requires occasional moderate lifting related to network equipment installations.

Conditions of EmploymentPolice Information Clearance: Applicants new to the Calgary Board of Education WHO ARE OFFERED EMPLOYMENT must complete and pass a police information clearance before employment is confirmed.Be Part of Our SuccessA career with the CBE offers incredible opportunities, rewards and supports.Quick Apply

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