Onsite Technical Support - Jobs in Calgary, AB

Job Description

About UsCampus Support is a centralized service centre that supports its clients in making students the number one priority. We are committed to delivering essential operational, marketing and leadership support that enables each campus team to provide an exceptional educational experience. We are pleased to say that we are looking for an experienced IT professional to join our team!The purpose of the Onsite Technical Support (OTS) Tier 1 is to provide and maintain the electronic data infrastructure necessary for the Campus to support communication and information storage, retrieval and security. Under direction of the Campus Director, the OTS is responsible for tailoring the Campus infrastructure to its size and needs, setting up and monitoring the necessary computer hardware and software as well as providing guidance, direction and support to maximize staff performance and student studies with respect to technical supplies and resources.Job ResponsibilitiesSpecifically, the Onsite Technical Support person is responsible for:

• Configuring, maintaining and troubleshooting the campus IT infrastructure including, but not limited to, servers, internet, computers and peripherals, printers and software
• Providing high level technical support for both institution hardware and software to ensure campus runs smoothly
• Supporting the day-to-day operation of the Campus Support head office
• Delivering instruction that meets module and program objectives as set out in the curriculum

QualificationsTo be successful in the Onsite Technical Support role, the individual must be committed to developing, maintaining and demonstrating the following.Education and Experience

• Completion of post-secondary education
• A minimum of one years experience in IT/network administrator or a related field
• Experience in supporting desktop applications, servers and AV equipment
• Working knowledge of Windows Operating systems
• Familiarity with reports such as cost-benefit analysis
• Certified Network Engineer (CNE) or Microsoft Certified Systems Engineer (MCSE) designation would be an asset
• An equivalent combination of education and experience will be considered

Skills and Abilities

• Strong interpersonal and communication skills
• Ability to communicate to employees and students in a simple and efficient manner
• Strong customer service focus
• Ability to work as a team with all products/groups
• Ability to multi-task in a dynamic environment
• Excellent time management and organizational skills
• Demonstrate and encourage high standards of behaviour, a professional attitude and commitment to quality service
• Ability to work cooperatively with employees and students
• Commitment to remain current in Onsite Networking Administrator technologies and certifications as appropriate
• Strong Networking knowledge, an aptitude for troubleshooting computer hardware
• Knowledge of PC and Mac operating systems, hardware and software applications
• Good grasp of relevant technical situations
• Strong skills in coaching, delegating and conflict resolution
• Excellent organizational skills with ability to multi-task

Provisos

• Occasional overtime may be required
• Must have vehicle to commute to various campuses

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