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Priority Service Agent - Jobs in Calgary, AB

WestJet
Job LocationCalgary, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.Responsibilities:

  • Provide exceptional, best in class customer service to all Priority Guests at all Priority touchpoints.
  • Represent the WestJet brand with professionalism, knowledge and enthusiasm.
  • Greet and assist Priority Guests with check-in, reaccomodation or ticketing needs at Priority Check-In, the Guest Assistance Desk, the Elevation Lounge, and the 787 operation.
  • As required, the PSA may be engaged to provide gate support.
  • Demonstrate subject matter expertise on all WestJet Rewards and Premium Product information.
  • Provide guest assistance for service recovery, handling of guest complaints, WestJet Rewards inquiries and transactions, flight booking transactions, and general inquiries for flight information, directions, and the lounge offering.
  • Monitor and provide feedback on the lounge operation and offering by our third party contract handler.
Essential qualifications:
  • Minimum of 3 years’ experience in a customer service related field.
  • Minimum of 1 years’ experience in Airports.
  • Fluent in the English language, both oral and written with a preference given to applicants fluently bilingual (French and/or any 2nd language)
  • Flexibility to work shift work which may include early mornings, late evenings, weekends, and holidays
  • Excellent written and verbal communication skills
  • Strong Sabre check-in and ticketing skills
  • Proficient in PC-based applications, Teams, Excel and Outlook
Additional assets:
  • Knowledge of regulations pertaining to food, beverages, and food safety
  • Knowledge of restaurant operations and the hospitality industry as a whole
  • Knowledge of WestJet Rewards program
  • College/university degree in hospitality or a related field considered an asset
  • Previous airport lounge experience considered an asset
  • Previous experience in elevated service in hospitality industry considered an asset
Desired personal skills:
  • A positive and passionate personality with the natural ability to communicate with people
  • A demonstrated ability to listen and empathize with our guests’ needs and problems
  • A knack for problem solving and multitasking in a fast paced, time sensitive environment
  • A mature approach to work by taking ownership and responsibility in high stress situations
  • The ability to recognize one’s mistakes and learn from them
  • A commitment to teamwork and working in a fun and friendly atmosphere
The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:
  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs
Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.As a federally regulated company, the WestJet group of companies is required to comply with all federal mandates. In order to be compliant with the recently-announced vaccination mandate, and to keep our guests/employees safe, all employees will be required to be fully vaccinated against Covid-19 as a condition of employment.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.Quick Apply
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