Ramp Service Lead U - Jobs in Calgary, AB

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.Overview:Reporting to the Ramp Service Manager, the Ramp Service Lead (RSL) is responsible for providing oversight, technical support, coordination, and delivery of baggage in support of connection activities. The RSL will provide oversight of baggage connectivity activities and support effective co-ordination internally and with our service partners. The RSL will maintain an effective presence on the ramp and in the bag rooms to ensure that we minimize any potential aircraft or baggage delays and provide a world class guest experience.Direct Accountabilities

• Daily oversight and coordination of connection and baggage running.
• Coordinate with the ground service partner’s connection running team to maximize safety, service, and operational performance.
• Communicate operational performance feedback to the ground service partner’s connection running team and provide recommendations to facilitate effective solutions.
• Allocating flight and task assignments for connection runners to ensure effective service and timely delivery of baggage.
• Communicate and coordinate connection running activities with IROP and Ramp Service Managers Hub Control Centre teams to receive guidance and direction to execute plans under consideration.
• Monitor daily flight activity and baggage movements to identify potential issues and proactively develop solutions to mitigate the impacts to operations our guests and our key performance indicators.
• Organizing and providing required flight paperwork to the ground service partner’s connection runners team (e.g. Offload Instruction Reports, Passenger Connecting Details, and IROP messaging/instructions).
• Participate in staff briefings with Airports team and conduct staff briefings with ground service partner’s connection running team at the start of every shift, outlining any challenges, and opportunities.
• Develop tactical plans under the direction of the Ramp Service Managers to improve SPOT and MBR Metrics during shift.
• Monitor, review, and report daily on key performance indicators.
• Responsible for assigning and tracking all equipment used by ground service partner’s connection runner team on company tracking systems, such as radios, iPads, bag tractors, etc..
• Complete audits as required by WestJet for connection running operations.
• Coordinate and/or conduct regular sweeps of the ramp for bags that have missed flights.
• Assist the Baggage Service team with baggage movement, locating baggage, and retagging baggage when required by WestJet.
• To assist with baggage movement and connection running functions, including prioritizing AVI movement, when required by WestJet.
• Complete a daily shift summary report
• Provide and fulfill such other related duties and other responsibilities as may be required by WestJet from time to time.

Qualifications

• Ability to acquire and maintain Airside Vehicle operators Permit required.
• Prior leadership experience an asset. Strong preference will be given to those with prior connection running and or ramp experience
• Experience in all aspects of airport baggage and ground operations is required
• Exceptional personal OTP and performance
• Strong attention to detail, ability to multi-task
• Outstanding people skills, ability to mentor and motivate
• Proven track record in leading by example
• Proven history of effecting change through positive influence
• Ability to work a rotating schedule 24/7/365 and travel for business meetings/training
• Proficient in PC based applications, Microsoft Teams, Word, Excel, and Outlook.
• Position change policy applies as prior granted vacation requests will be subject to availability

The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.#LI-KH1Quick Apply

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