Support Analyst III - Technology Advancement - Jobs in Calgary, AB

Job Description

Listening to Albertans. Going deeper to understand who they are and where they’re going. Translating the complex world of banking and investing into brilliantly simple solutions. Through all this, we believe we can create happiness. This is the ATB way.Job Number: REQ1979Location: Anywhere in AlbertaApply by: June 9th, 2021Paygrade: K-OTH# Positions available: 1Leader Name: Michelle McCarthyIs this position Internal Only: No - please post externally as wellAs an ATB Support Analyst III within the Team Member Collaboration and Enablement team you’ve got a strong internal drive, an entrepreneurial spirit and a passion for making a difference through your work. You describe yourself as someone who loves to live outside your comfort zone, a trailblazer who constantly seeks new ways to learn and grow.Reporting to the Leader of Tech Advancement, the Support Analyst III is responsible for providing team members with high quality expertise, knowledge and advice on an array of technical applications.Overall, the Support Analyst will be a key expert to help all of our ATB team members optimize the productivity and collaboration tools they use, which ranges from Google Workspace to mobile devices to MS Office and be responsible for uninstalling Microsoft Office products.Respond to team member inquiries about Google WorkSpace and requests for MS Office productsUninstall MS Office products from team members devices. This task includes working with Leaders throughout the organization, researching solutions to MS Office dependencies, creating job aids, creating new processes, managing change, tracking results, updating data and teaching team members how to optimize the use of Google Workspace tools.Facilitate virtual Learning Sessions, promote and increase the participation in learning sessionsCreate and maintain Team Member self-serve support and learning content to assist team members with optimizing the use of their productivity and collaboration tools (ex. Mobile Devices, Printers, Laptops, Chrome, Google Workspace, Digital Hygiene, etc).Promote and increase the usage of the self serve support and learning content throughout the organization.Create communications and inform ATB team members about changes to their productivity and collaboration tools.Provide feature feedback to Google Workspace Product ManagersEscalate Google Workspace feature issues to Tier 2 supportParticipate in Google Workspace Alpha/Beta testingMaintain a “Guru” level knowledge of the essential Google Workspace applications in order to provide support to team members (Meet, Livestream, Calendar, Gmail, Chat, Cloudsearch, Drive, Docs, Slides, etc)RequirementsCertification in Project Management, Business Analysis or Change Management1-2+ years of experience within a Tech Support or Help Desk TeamTasks are completed independently with minimal supervisionOrganized, high attention to detail, systems thinking, critical thinking & problem solvingExcellent time management skillsStrong communication skills; able to translate information in a simple and helpful manner (Listening, Verbal and Written)Strong ability to build effective relationships with your partnersHave deep knowledge of the Google Workspace suite of productsHave experience in the Agile working methodology is an assetAre focused on providing an exceptional experience to the people you interact with. You believe, in order to deliver exceptional client experiences, there must be a focus on the team member experience.Are adaptable and resilient, you understand that the pace of change will continue to increase and you work hard to adopt change.Are able to demonstrate strong technical abilities with a passion to learn and dig in.Have the ability to respectfully challenge through listening, questioning, curiosity and collaborationATTRIBUTES FOR SUCCESS:You focus on impact over hard work : what isn't of a concern is the hours you work, but your results and impact on team members and customersYou like to solve difficult problems, together : no one said transforming banking was going to be easy, but we’re collectively reimagining it and there are no solo heroes welcomeYou operate with a mentality of Build-Measure-Learn : our agile mindset is not just for our technical teams, it's a mindset that every one of us is asked to operate from. We move fast, we make mistakes but we measure the impact, learn, grow and change as a resultYou focus on 10X and leave the incremental thinking at home: if something doesn't have significant impact, you are the person to challenge whether or not it's worth doingYou do it with passion or not at all : you’re inspired by our purpose and you see the link between yourself and the work you are doing to transform bankingYou’re comfortable with being uncomfortable : we won’t always have the answers and change is a constant in our world. As a Transformer you trust in our vision and own an attitude of willingness and patienceAt ATB, we know that highly talented people can readily transfer their skills. If you believe your skills and experience are transferable, please consider putting your name in the running.Online applications are preferred.BenefitsPurpose. Growth. Advancement. Fun. Rewards… learn about our perks and benefits.A little about ATB:We are Alberta’s largest, home grown financial institution and for the last 80+ years, we’ve transformed people’s understanding of what banking can–and should–make possible. Today, 5,500+ ATB team members embrace a growth mindset in order to help bring ATB’s story to life, delivering happiness to our customers and team members alike. It’s why we’re also a highly sought after, award-winning employer. The best part is, we’re just getting started. Join us, and create happiness.What happens nextIf you make the shortlist for this role, you will hear from us within 10 business days of the posting close date. We will also keep your application on file for future roles that you may wish to consider.We are also an equal opportunity employer. Find out more about what to expect when applying.If your application is shortlisted, we might ask you to participate in a digital interview.Stay in touch!ATB is happy to know you’re interested in a career with us! Follow us on LinkedIn, Facebook and Instagram to get the inside scoop on what our team is up to.