Zone Manager - Jobs in Calgary, AB

Job Description

Why WestJet:Every WestJet journey has the potential to enrich lives; a career with us is no exception.WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now were going global.Join us and love where you’re going.The Zone Manager will be integral to the safe coordination of all YYC departures.The position will be stationed in our Hub Control Center (HCC) or YYC Integrated Operations Centre and will report into our Hub Duty Manager Leadership Team.They are responsible for the proactive management and performance of aircraft arrival and departures within their assigned area, including making tactical operational decisions, the execution of station resources, and the overall coordination of events to safely deliver YYC annual KPI’s.Direct Accountabilities

• Ensure safety is priority for our people, guests and equipment

• Serve as the tactical central point of coordination within a zone or tail assignments for all aircraft ground service activities, communications, aircraft movement and gate management

• Coordinate, manage, and monitor various activities and processes to achieve excellence in all aspects of aircraft departure and arrival event sequences, ensuring all requirements for SPOT are achieved.

• Act as the key liaison with all stakeholders/ operational agencies including flight crews on issues arising with respect to the turnaround process and “own” the a/c within a designated zone or tail assignment

• Responsible for delay prevention by proactively identifying and resolving service and operational issues including but not limited to gating, security, resource allocation, third party servicing, facilities, etc.

• Identify, pre-plan and manage all irregularities such as tight turns, MCT, critical/HS departures, gate changes D-TMIs, VIP, etc.

• Prioritize and direct other operating groups in the alignment of resources to support daily operational requirements

• Plan/support day of and next day flight activity; coordinate station planning activities ensure all local departments have the information to plan, prepare and make the necessary adjustments to support changes to next day flight schedules and operations

• Investigate performance failures and assess the appropriate delay codes as they relate to day of performance

• Monitor MCT for proactive decision making for Guest miss-connections & optimal MBR.

• Pro-actively manage gate holds in area of responsibility with respect to departures

• Provide oversight in winter operations with regards to de-icing activities, updating HCC with CDF performance and mitigating gate holds

Qualifications

• A minimum of 5 years airport operations experiences preferred
• Experience in a high-volume airport operation and / or a network wide operational setting with a significant level of internal / external dependencies and relationships is an important asset
• Extensive knowledge of airline operations, management and logistics. Ability to conduct root cause analysis and develop real-time tactical plans during irregular operations
• Experience in both above and below the wing airline operations is an asset
• Proven track record for decisive action backed by strategic planning, critical thinking, continuous improvement, goal-directed leadership and service-oriented performance.
• Strong communication skills and the ability to assert authority while maintaining a respectful and positive work environment
• Thrive in a pressure-filled environment, being flexible to adapt to changing demands/circumstances
• Well organized, meticulous attention to detail and accuracy
• Strong problem solving and decision-making skills
• Required to meet the 24/7, 365 day, operational demand of our changing flight and departure schedule
• Proven track record of keeping informed and up to date on procedural changes, completing all WestJet issued training within the communicated deadline
• Strong knowledge and expertise in WS safety and service standards is an asset
• Knowledge of computer systems currently in use, e.g. MS Office, Outlook, Flite Trac, Staff Admin, Staff Manager, YYC RMS gating system, Sabre Reservations System and NAV Canada link, excel

The benefits of being a WestJetter:WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit Apply now!About WestJet Group of CompaniesTogether with WestJets regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.Our Safety PromiseAt WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJets operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJets Alcohol and Drug Policy.As a federally regulated company, the WestJet group of companies is required to comply with all federal mandates. In order to be compliant with the recently-announced vaccination mandate, and to keep our guests/employees safe, all employees will be required to be fully vaccinated against Covid-19 as a condition of employment.Our Commitment to Diversity and InclusionWe embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.For more information about everything WestJet, please visit WestJet.com.#LI-KH1Quick Apply

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