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Job Location | Canada Place |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Contract |
We are looking for the next member of our outstanding customer success team! Implementation Consultants are responsible for successfully onboarding our new customers. You will liaise between the customer, sales, support, and product management to ensure the successful implementation of SchedulePro workforce management solutions. As Implementation Consultant, you will spearhead client projects, forging enduring partnerships with new clientele. You will delve into their business objectives, orchestrate and steer onboarding projects to fruition, and conceptualize a pertinent solution blueprint that integrates industry-leading practices. Adherence to a structured implementation procedure that consistently achieves implementation milestones and target completion dates is a key aspect of this role.Who we #39;re looking forYou have the ability and interpersonal skills to build relationships and trust with new customers, gather the right requirements from them, configure appropriate solutions for their needs, liaise with the development team on any required software extensions, deliver thequot;finished quot; product into users #39; hands, and leave them confident in using the software.You are organized and logical in your approach because you are responsible for keeping projects on track and managing change within organizations. You will create and drive progress to project timelines when working in Agile with waterfall-minded customers. You want to deliver amazing service. You understand that SaaS businesses sell a service and not just a product - and that the solution you are designing is for the customers that use it. You look for every opportunity to delight customers and users. You will help look for ways to optimize our service offerings from sale to post-launch. You are technically minded, think systematically, and thrive on seeing customer projects launch successfully (and, of course, you #39;ll have helped define whatquot;success quot; looks like). You know there #39;s no perfect solution, but you feel pretty good when you #39;ve come close!What you #39;ll do