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Front Desk Agent - Jobs in Canmore, AB

Blackstone Mountain Lodge by CLIQUE
Job LocationCanmore, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Front Desk Agents are responsible for providing outstanding service to all our guests throughout their entire stay.Job duties of this position include:

  • Greeting customers with a warm and engaging smile.
  • Completes the registration, check-in, and check-out procedures, ensuring all guest information is accurate and up to date.
  • Computes bills and assists guests in making payments.
  • Promptly answers the telephone-using positive and clear communication.
  • Assisting Housekeeping team with room cleans when required.
  • Checks on any unresolved departures.
  • Reviews special requests for incoming arrivals, communicating promptly with Housekeeping any special requests.
  • Keeps front desk and lobby area tidy.
  • Observe and report security issues to management immediately.
  • Remains calm and alert, especially during emergency and/or heavy hotel activity.
  • Fields guest complaints and inquiries.
  • Incentive rewards
  • Actively engages in the signature training program
  • Completes daily check lists and clearly communicate through daily pass on with colleagues.
  • Cover Night Audit shifts when required
  • Provide property site tours to potential guests with accurate knowledge of property details and services.
  • Recommend and book activities and restaurants.
Prerequisites: The ideal candidate will have experience in Room Master, ADR, Rev Par, AM/PM sales point, and two- way radios. Must be available to work a flexible schedule including overtime when required.Education: Must have minimum high school diploma or equivalent. Must have excellent verbal, written and computer system skills.Experience: Must have a minimum of 1+ years of experience as a Front Desk Agent. Previous Night Auditor experience preferred.Benefits and Perks:
  • Permanent positions are full time, hours vary based on business levels.
  • We offer competitive wages and on- going performance reviews so you always know how you are performing.
  • We have a comprehensive group medical plan after 6 months of full-time employment.
  • Discounts at all sister properties, in Canmore, Calgary, and Whistler.
  • Referral bonus where you can earn up to $500 per referral.
Canmore- We provide fully furnished subsidized shared accommodation all within walking distance to work for only $15/day. The units consist of apartments, condos, and houses with 2-3 bedrooms. All units are equipped with their own bathroom/s, full sized kitchen, and in-suite laundry. All bedrooms and living rooms are fully furnished with the essentials, including free internet and cable. Occupancy in the units is limited to ensure a comfortable living environment. Smaller units have a maximum of 2-3 people with 1 bathroom and the larger units have a maximum of 4-5 people with 2-3 bathrooms.Clique Hotels & Resorts is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Job Type: Full-timeSalary: $18.00-$19.00 per hourAdditional pay:
  • Bonus pay
  • Commission pay
  • Overtime pay
Benefits:
  • Company events
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Flexible schedule
  • Life insurance
  • On-site parking
Schedule:
  • 8 hour shift
Ability to commute/relocate:
  • Canmore, AB: reliably commute or plan to relocate before starting work (required)
Experience:
  • Front desk: 1 year (required)
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