Front of House Manager - Jobs in Canmore, AB

Job Description

CAREER OPPORTUNITYManagerBridgette Bar CanmorePOSITION SUMMARYReporting to the General Manager at Bridgette Bar in Canmore, a front of house Manager contributes to all front of house operations and is responsible for several functions including but not limited to: scheduling, inventory control, coordination of sales, guest services, budgeting, and employee training. Must have a constant presence in the restaurant and ensure the company image is always positively supported through remarkable client experiences with consistently high levels of service.RESTAURANY SUMMARYBridgette Bar is a chef-driven bar in the new Spring Creek community in Canmore, AB. Snack, indulge, bend an elbow & realize your day’s full potential when you spend time at Bridgette Bar; a space where design, craft, and culture intersect. This is a bar – and one that happens to serve great food. Our drink list is a creative catalogue of crushable cocktails, high-octane originals, craft beers, and a wine list that all beverage enthusiasts will appreciate. For our food, Chef JP Pedhirney brings new twists on old favourites, making for a playful menu thats prepared on a savoury wood-burning grill. All set in a historic, mid-century inspired setting to keep things interesting.COMPENSATION

• Competitive annual salary
• Gratuities
• Duty meals
• 2 weeks’ vacation
• Paid leave for sick and bereavement
• Extended health benefits after 90 days
• 25% Company-wide food & beverage discount & access to frequent local business discounts/specials

DUTIES & ESSENTIAL RESPONSIBILITIES

• Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently.
• Effectively manage consistent cooperation and communication between the front and back of house staff.
• Understand and execute operations of a bustling business using all current HR policies, operations procedures, standards, specifications, guidelines, and training programs.
• Understand products and services, develop new prospects for opportunity, and understand guest needs clearly.
• Forecast sales to formulate goals and assist employees to meet goals.
• Manage personal promo budget and report any overages to Regional Manager.
• Manage cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Ensure that all team members are trained to anticipate guests’ needs and all are made to feel welcome by delivering responsive, friendly, and courteous service.
• Delegate appropriate tasks and manage staff workloads.
• Provide instruction for staff members and coach employees to improve learning and enhance performance.
• Evaluate current practices and processes, immediately recognize potential areas of conflict, and initiate ways to improve current business methods, quality of products and guest service.
• Occasionally perform physical activities in a variety of environmental conditions that require moderate to maximum strength including sitting, climbing, lifting, balancing, walking, and handling of materials.
• Use logic and reason to identify solutions and alternatives for a successful outcome in many situations including cost/benefit analysis, sales and product quality, and conflict resolution.
• Work overtime when needed and assist the workload of other.

• Execute any other tasks required.

QUALIFICATIONS, KNOWLEDGE, & SKILLS REQUIRED

• Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 3 years preferred).
• Advanced knowledge of industry best practices, guest services and food and beverage.
• Strong communication skills with ability to establish and develop relationships with employees, partners, vendors, and customers.
• Demonstrated ability to consistently meet or exceed sales objectives and substantial knowledge and experience successfully executing modern sales strategies.
• Practiced leadership skills in a hospitality environment and demonstrated ability to manage and train a team while positively influencing employee behavior and development.
• Ability to maintain professionalism, control, and composure in difficult and stressful situations.
• Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives.
• Working knowledge of applicable employment related legislation.
• Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations.
• Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives.
• Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system.
• Ability to fluently communicate in both written and verbal English.
• High School Diploma with basic math skills is required.
• Food Safe Certification is required but can be obtained within 30 days of joining.
• Ability to stand for extended periods of time and lift 50lbs.
• Comfortable using Microsoft Office Suite.
• Possess high professional ethics and avoid extreme familiarity or conflicts with other.
• Must be over 18 as alcohol service and open scheduling availability is a requirement.

BEHAVIOURS REQUIRED

• Hospitality passion and creativity.
• High-level interpersonal and communication (both written and oral).
• Well organized with a strong attention to detail and exceptional time management.
• Takes ownership of duties, shows initiative and is proactive.
• Ability to strategize with a strong focus on goal-driven priorities.
• Lead by example with a positive attitude, great personal hygiene, a high level of dress, and a welcoming demeanor.
• Possess good judgment and problem-solving mindset.
• Flexible, must be willing to work a variety of hours, including days, evenings as well as weekends and holidays based on the business needs.
• Tactful, uses discretion, and keeps confidential information secure.

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