Front Office Manager - Jobs in Canmore, AB

Job Description

Front Office ManagerBasecamp Property Management Ltd., CanmoreAbout Basecamp PropertiesBasecamp Property Management Ltd is a rapidly growing boutique chain of hotels and real estate developments based in Canmore, Banff, Lake Louise, Kananaskis, Revelstoke, Golden, and many more on the way. We are a young and energetic team driven by our values and providing our guests with an exceptional experience in a home away from home. We are continuously expanding to better serve the resort communities of the Rocky Mountains. MTN HOUSE by Basecamp will be a new luxury property added to the Basecamp Properties portfolio. MTN HOUSE will have 99 newly renovated hotel rooms, an elevated fine dining restaurant and a Nordic Spa (opening July 2024). MTN HOUSE will represent a luxurious hotel, with all amenities right on location, so all guests can enjoy an experience like no other in the heart of the mountains. Why Work for Us - Western Canadas fastest-growing hospitality brand.- Group health benefits plan (Dental, Vision, Paramedical, and more) – 75% covered by employer.- Employee, Family and Friends discounted rates at all Basecamp Properties.- Annual performance-based bonus up to 10% of salary.- Company paid staff events.- A hands-on people focused Basecamp culture.Position Overview Salary: Experience dependent Full-time/Permanent with weekend availabilityKey Responsibilities *Human Resources*- Promotes the Basecamp Brand- Work with People & Culture on recruitment and performance management.- Conducts onboarding, training, and “on the floor” coaching with all direct reports.- Conduct 3-month probationary reviews and annual reviews of all direct reports.- Lead by example with regard to all Basecamp Policies and Procedures- Implements and manages the Guest services department health and safety plan and meetings with the health and safety committee.*Revenue, Financials & Inventory*- Work closely with the Housekeeping Manager to ensure all guest rooms are prepared to always produce highest possible revenue.- Ensure accuracy with regard to rate management and payment processing.- Ensure all incidentals are posted correctly.- Manages daily guest room labour and expenses against budgeted targets.- Accountable for purchasing and maintenance of all guest services supplies, consumables and operational equipment.- Provide monthly financial outlooks including labour and expense forecasts.- Conduct monthly inventory counts of all supplies and consumables.*Operations*- Oversee day to day operations including arrivals and departures, front desk and night audit administrative duties, bell services duties including welcoming and valet experiences, back-office maintenance and supplies ordering- Be present on the desk and/or in the lobby during peak periods to provide support, guidance, and direction.- Responsible for ensuring all arrival reservations are updated and accurate with regard to rate, incidentals, special requests and assigned guest room.- Insists upon meticulous cleanliness and organization of the front desk, lobby, public areas, back office, and internal storage areas.- Contribution to overall hotel goals including financial targets, review scores, and employee engagement.- Collaborates with the front desk to identify any VIPs or special requests for in house guests.- Address guest concerns and implement the appropriate service recovery steps,- Schedules and tracks lobby, porte-cochere, and front/back office deep cleans as necessary.Requirements- 1-2 years of previous Front Office or Guest Services Department head experience.- Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.- Previous Valet experience is an asset.- Working knowledge of Microsoft Windows – Outlook, Excel, Word.- Working knowledge of room inventory control- A solid understanding of Labour and expense management, supplies ordering, deep cleaning procedures, scheduling, and workforce management.- Exceptional Lobby and Public Area cleanliness standards- Negative criminal record check.Job Type: Full-timeQuick Apply

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