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Operations Manager - Jobs in Canmore, AB

Holiday Inn Canmore
Job LocationCanmore, AB
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Responsible for maximizing hotel operation, including guest and employee satisfaction, financial performance, sales and revenue generation and delivering a return on investment to ownership.Will oversee and model efficient and courteous service throughout the hotel in accordance with the standards of Company while maximizing revenue. Is responsible for adherence to all applicable Company Standard OperatingProceduresEssential Functions

  • Maximize guest experience and overall service
  • Responsible for maintaining Brand Standards throughout the Hotel
  • Direct and coordinate the activities of the front desk, housekeeping, reservations, guest service, security and maintenance
  • Maximize ADR and Occupancy
  • Coordinate communications between Sales and Operating departments.
  • Monitor daily hurdle points, selling strategies, competition rates and Internet rates to yield the best room revenue and occupancy rates
  • Aggressively up sell room rates
  • Monitor housekeeping department and maintenance department with regards to standard operating procedures.
  • Control department head schedules, expenses and implement cost saving strategies.
  • Monitor and control daily costs per occupied room for all Housekeeping and maintenance activities.
  • Facilities-Ensure that property meets/exceeds Brand Standards
  • Guest Service – Ensure that hotel meets/exceeds Brand standards for Guest Satisfaction.
  • Take every opportunity to amaze the guests
  • Participate in the Manager on Duty program
  • Ensure that the Front Desk Associates understand and anticipate guests’ expectations
  • Empower associates to satisfy guests and to make decisions
  • Personally, assist at the Front Desk
  • Personally, assist Front Desk associates during peak times, breaks, tardiness and absences
  • Review all in-coming reservations, pre-block rooms with special requests, and coordinate special requests with appropriate staff members
  • Ensure VIP program is executed properly
  • Ensure guest room delivery of newspapers (if applicable)
  • Relays safety guidelines to customers (in room safes, safety deposit box, etc.)
  • Model desired behavior
  • Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook
  • Work schedule necessary to supervise department, including evenings, weekends and holidays
Teamwork Skills Be an enthusiastic, helpful and positive member of the team Be professional, responsible and mature in conduct and behavior Be understanding of, encouraging to and friendly with all co-workers Be self-motivated and use time wisely Maintain open line of communications with each department Communicate pertinent information Respond positively to new ideas Openly accept critical/developmental feedback Participate in the Manager on Duty program Maintain effective communication through the use of meetings, log books and bulletins Be available to help other departments in emergency situationsSafety and Securityo Properly handle and account for keys o Be knowledgeable of policies regarding emergency procedures and security concerns o Ensure protection of guests’ room numbersEducation and Experience High School or equivalent education required Must possess basic computer skills Three years of hotel supervisory experience Operations experience in all departments with emphasis on Front Desk, Housekeeping and MaintenanceThe successful candidate will be subject ot a background record check.Job Types: Full-time, PermanentBenefits:
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • On call
Ability to commute/relocate:
  • Canmore, AB: reliably commute or plan to relocate before starting work (required)
Experience:
  • Hospital leadership: 2 years (preferred)
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