Manager, Account Management - Jobs in Chaldecutt

Job Description

We #39;re growing and we are looking to add a Manager, Account Manager to our fast-growing Enterprise SaaS business!As a Manager of Account Management, you #39;ll play a crucial role in driving customer retention, revenue growth, and relationship building across Jungle Scout #39;s existing enterprise accounts. You #39;ll lead, mentor and develop a high-performing Account Management team.Location: We #39;re a remote-first company and looking to hire this person in the US or Canada (except Québec).Interested in learning more Let #39;s get into the details:In the Manager of Account Management role, you will be responsible for:

• Develop and execute strategic account plans and strategies: Collaborate with key stakeholders to create personalized account plans that drive projected revenue and achieve desired outcomes.
• Drive revenue growth and Customer Retention: Take charge of customer retention, revenue growth, and relationship expansion across Jungle Scout #39;s existing enterprise customers. Identify and capitalize on upselling and cross-selling opportunities, exceeding revenue goals and maximizing customer lifetime value.
• Team Leadershipamp; Management: You will lead the Account Management team, optimizing performance through effective training, coaching, and mentorship. This includes guiding the team in deal strategy and negotiations, managing renewal and expansion forecasts, and proactively identifying gaps to enhance processes, ensuring optimal efficiency and an excellent customer experience.
• Collaborate cross-functionally: Partner with Sales, Marketing, Product, and Customer Support to deliver a seamless and exceptional customer experience.
• Stakeholder Relationship Management: Cultivate strong working relationships with key executives and operational leadership from customers and prospective organizations.
• Champion the customer: Advocate for customer needs, ensuring their voices are heard across the organization.
• Stay ahead of the curve: Continuously learn and adapt, staying updated on industry trends and best practices in ecommerce.
• Internal Communication: Prepare and brief internal leadership teams on overall account health, pipeline projections, and areas of improvement to enhance outcomes for customers.

• Experienced Account Management Leader. You are an experienced Account Management Leader in the Enterprise B2B SaaS space who has a proven track record of leading teams that drive revenue growth through upsell and cross-sell initiatives of existing customers.
• Driving Results. You have a hands-on mindset with a proven ability to drive results and achieve objectives. You continuously monitor and improve processes to streamline account management operations and improve efficiency. You collaborate with internal and external stakeholders to ensure impact and outcomes.
• Strategic-Thinker. You develop and implement strategies to ensure customer satisfaction and retention. You analyze customer data and market trends to identify opportunities for product and service improvements.
• People-developer. You provide guidance and support to ensure the success of your team members in managing customer relationships and driving revenue growth. You know how to recruit, hire, train and motivate a team to deliver world class outcomes to our customers. Consultationamp; collaboration. You have strong communication and interpersonal skills, and are adept at building relationships with diverse stakeholders.
• Customer First. You keep the customers top of mind in everything you do. You put immense value on each and every customer relationship. You serve as the primary point of contact for key customers, ensuring their needs are met and issues are resolved in a timely manner.
• Ecommerce. You have proven experience in and deep understanding of e-commerce industry trends and best practices.