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Afterhours Service Desk Analyst (Days) - Jobs in Charlottetown, PE

Buchanan Technologies
Job LocationCharlottetown, PE
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job descriptionService Desk Analyst (After-Hours)Position Description: The Service Desk Analyst provides support for the clients internal network, hardware, and applications via phone, chat, and email. The support provided includes: troubleshooting and resolving issues regarding network connectivity, application issues, desktop issues, proprietary applications, mobile devices, and PC support. As an After-Hours analyst, high attention to detail and the ability to work with limited supervision are expected.This role will support weekend day shifts with a 4-day workweek.Saturday+ Sunday 12hr shifts; Monday + Tuesday 9 hr shifts *[Training will be during the day shift hours monday to friday ]Essential Duties/Responsibilities:

  • Respond to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is essential
  • Troubleshoot and support software applications, various hardware/software configurations and run appropriate testing and diagnostics
  • Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution
  • Document incidents/problems, troubleshooting steps are taken and comments in a ticketing management system
  • Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule
  • Work with diverse groups and individuals to set goals, establish priorities, and resolve issues
Required Skills:
  • Ability to demonstrate a solid understanding of basic network components and concepts
  • Ability to provide support to end-users on a variety of topics including Windows and Mac Operating Systems, MS Office, printers, mobile devices, and email issues
  • Mature, self-motivated, and professional with excellent written and verbal communication skills
  • Strong problem solving/analytical abilities
  • Strong commitment to quality customer service
  • Ability to work independently and follow directions and best practices
  • Attention to detail and ability to multi-task while talking to customers
  • Candidates must be able to work shifts, holidays, and weekends
  • Bilingual in French and English (oral and written) is considered a strong asset
  • Previous call center, customer service, or technical support experience is an asset
  • Possess technical training/certifications or be willing to complete basic certifications after hiring
Job Types: Full-time, PermanentPay: $33,176.00 per yearBenefits:
  • Casual dress
  • Dental care
  • Employee assistance program
  • Extended health care
  • Paid time off
  • RRSP match
  • Vision care
  • Work from home
Schedule:
  • 10 hour shift
  • 12 hour shift
  • Day shift
  • Every Weekend
Ability to commute/relocate:
  • Charlottetown, PE: reliably commute or plan to relocate before starting work (required)
Expected start date: 2022-09-06Quick Apply
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