Appointment Coordinator / Customer Care Specialist - Jobs in Charlottetown, PE

We are looking for a customer service pro to join our team.

Your mission is to ensure customers have a positive experience.
You enjoy communicating with customers and are a patient and attentive listener.

Duties:

Accept inbound calls and make outbound calls to schedule customer appointments and discuss customersâ€™ recent experience.
Work in conjunction with the Service team to provide excellent customer service, reminding customers of recommended service or service appointments, rescheduling no shows, and promoting campaigns and special events.
Communicate with customers when we make a mistake, to understand and resolve their concerns. In addition, help us learn and improve our processes to prevent these mistakes from recurring.
Respond to customer emails and messages with accurate and personalized information in a timely fashion.
Update the dealership customer relationship management system after every customer interaction to ensure the customer receives consistent service from every department.

Skills:

Excellent interpersonal skills with an upbeat and engaging attitude.
Excellent phone communication.
Excellent customer service skills including listening and the ability to impact and influence others.
Organized and an attention to detail with the ability to document customer needs.
Flexible and open to change; take on special tasks as needed.
Ability to manage customer complaints and to solve difficult problems.
Proficient in Word, Excel, Outlook email, and customer relationship management systems.

Benefits:

Company match RRSP program.
Company provided, cost shared, benefits for health, dental, disability, and life insurance.
Two weeks of paid vacation.

Job Type: Full-timeSalary: $14.00-$17.00 per hourAdditional pay:

Schedule:

Application deadline: 2022-07-31Quick Apply

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