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Customer Experience Manager - Jobs in Charlottetown, PE

Indigo Books & Music
Job LocationCharlottetown, PE
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Company DescriptionDedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 200 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and home office for people who share our passions and want to be part of a dynamic and enriching culture.WHO WE ARE

  • We love books and all things beautiful
  • We are Canada’s Cultural Department Store
  • Books are our heart and our soul and Great Books are JUST the Beginning…
We play by the following rules:
  • We exist to add joy to our customers’ lives each and every time they interact with us and our products
  • Our job is to create joyful moments for our customers
  • We treat each other the way we’d treat a valued friend
  • We inspire each other to do our best work
  • We seek to ignite creativity and innovation every day
  • We give back to the communities in which we operate
Job DescriptionWHAT YOU’LL DO
  • Attract, hire, retain and develop talented and passionate Customer Experience Representatives
  • Provide support for team members and customers alike, and contribute to the overall vision and sales objectives of the store
  • Ensure the store is well-run, well-merchandised and well-staffed
  • Maintain performance management records
  • Execute the store’s annual business plan as delivered by the General Manager
  • Engage and inspire our customers on the floor
  • Make meaningful connections
  • Create a warm and welcoming environment in our stores
  • Leverage our product to tell stories
  • Leverage our company membership to gain customer loyalty
  • Add joy to our customers’ lives
  • Curate specific product collections for each customer you meet
  • Leave a lasting impression
QualificationsWHO YOU ARE
  • 2 + year of management or leadership experience with demonstrable skills and success in leading and developing others
  • Experience in retail or the services sector
  • Proven track record of achieving sales and performance targets
  • Passionate
  • Enthusiastic
  • Curious
  • Humble
  • Giving
  • Driven
Additional InformationIndigo Books & Music is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources if you require accommodation. We will work with all applicants to accommodate their individual accessibility needs.WELCOME HOMEQuick Apply
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