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| Job Location | Charlottetown, PE |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Full Time |
The Holman Grand Hotel is one of Charlottetowns most iconic locales where luxury meets comfort. Situated with stunning views of the Charlottetown Harbour, located at the heart of Prince Edward Islands bustling capital, the Holman Grand is an ideal destination for any type of getaway.We are searching for an energetic positive people person to join our team as a Guest Service Agent. This is a full time position reporting to the Guest Services Manager and will have various duties within our fast paced operation.Responsibilities: · Greet and register guests while fielding telephone & online reservations with detail according to room availability, guest needs, special requests and hotel policies· Process group reservations, arrivals and departures· Timely communication with all departments of hotel to ensure efficient and smooth day to day operations· Maintain exemplary customer focus, providing information on the hotel and local area· Assist valet service as required, including vehicle parking / retrieval and ability to handle / lift guest luggage· Investigate and resolve complaints and concerns, addressing special needs and requests· Display superior sales abilities regarding walk in guests with respect to both the hotel and in-house restaurant, Redwater Rustic Grille· Calculate, process and post payments ensuring balance of debits and credits· Exemplary attention to detail, including uniform and personal hygiene· Ensure hotel security by adhering to key control and confidentiality principals· Maintain an inventory of vacancies, reservations and room assignments· Embrace and foster a culture of teamwork, providing superior customer service to guests and co-workers alike, with strong emotional intelligence qualities· Ensure management is informed and aware of all significant occurrences as appropriateQualifications: · Secondary (high) school graduation certificate· Valid driver’s license· Outgoing, confident, people person personality· Proficient with Microsoft Outlook· Familiarity with PMS Maestro considered an asset· Strong correspondence skills, written and verbal (ex. phone, email)· Hotel experience an assetThe Holman Grand Hotel offers perks such discounted gym memberships and an employee discount program valid at multiple Charlottetown businesses.Job Types: Full-time, PermanentAdditional pay: