Operations Coordinator - Jobs in Charlottetown, PE

Job Description

We are Canada LifeBeing a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.Be your best at Canada Life.We are looking for a Operations Coordinator, 3-month temporary contract.This administrative role ensures all regular daily office functions are accomplished. This role will be accountable for providing excellence in sales support and service in supporting advisors, clients and team members. The Operations Coordinator also assists the Regional Sales Support Manager and Corporate properties team with activities related to preparing the office for closure.Role description

• Key point of contact for business with customers at reception, on the phone and through general email
• Provides mail, fax & courier support to office, along with general office oversight (MFD,supplies, troubleshooting, BRP, Fire & Safety Plan, liaise with landlord, etc.)
• Support the onboarding & termination process for staff and advisors (keys, badges, SARs, setup, troubleshooting, desks)
• General business support (forms, inquiries, Find an Advisor)
• Completes inventory of on-site office equipment, furniture, forms and miscellaneous items in preparationfor office closure
• Assists with the coordination and removal of files and equipment leading up to the closure
• Manages day-to-day office expense processing (eg: Bell, Shred-it)
• Prepares and packs branch files for distribution to off-site storage
• Business processing of new applications and move money
• Support office compliance measures as required

What you will do

• Understanding of the operations of a sales organizations
• Critical thinking skills with an aptitude for new ways of working
• Skilled at building strong, collaborative relationships with multiple business partners across the region and country
• Strong written, verbal and virtual communication skills
• Strong passion for working in a high performance, faced-paced sales and service environment.
• Ability to work well within a diverse team environment as well as a strong ability to work well independently
• Self-starter who can be nimble and change direction when needed
• Strong organizational skills, with the ability to juggle multiple priorities and meet deadlines
• Work with the team to ensure all roles are clear on how to put “the customer at the centre of what we do”
• Proactively provide excellent service and support to advisors and team members
• Proactive commitment to ongoing learning and personal development to continuously improve knowledge
• Develop technology skills: Microsoft Office 365 Suite
• Knowledge in using tools such as Siebel, Salesforce, Workspace, etc., as required
• Actively engaged in coaching
• Ability to succeed and work well under pressure
• Ability to work well with different personality styles
• Strong negotiation and influencing skills (ie. Prioritizing tasks with different team members) ability to adapt in an ever changing business environment
• Ability to prioritize activities to drive highest business impact

Qualifications and Core Competencies:

• Unique ability to always place the customer at the center of every transaction
• Business acumen and understanding of the operations of a sales organization
• Sales support related experience within the financial industry
• Post-secondary education required. Preferably in the business administration field
• Drive and passion for innovation
• Critical and far-sighted thinking
• Aptitude for new ways of working
• Expertise in building robust and collaborative business partnerships
• Strong written, verbal and virtual communication skills
• Predisposition to not only identify issues but to take ownership and drive solutions
• Desire to work in a high performing, fast-paced sales environment
• Ability to work in both a team and independent milieus
• Agile and resilient approach to business changes
• Strong organizational and prioritization skills
• Capability to succeed and work well under pressure

Be your best at Canada Life- Apply todayWe are one of Canadas top 100 employers!Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contactedQuick Apply

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