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Passenger Service Lead - YYG Charlottetown Airport - Jobs in Charlottetown, PE

Menzies Aviation
Job LocationCharlottetown, PE
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job DetailsDescriptionMain Accountabilities Include:Coordinate, monitor, and support the passenger service team.

  • Assist Passenger Service Agents in their assigned areas to ensure agents are performing their duties in a professional, safe and efficient manner, according to Company/Carriers Standards.
  • Ensure a smooth operation through coordination between departments and agencies to achieve a safe on-time operation.
  • Monitor, evaluate and recommend training needs as required to ensure the quality and competence of employees is maintained. maintain training records for agents.
  • Attend to the day-to-day administration, i.e ordering supplies, improving staff procedures and communications, and investigating problems/delays.
  • Liaison with carriers representatives to ensure their requirements and standards are being met.
  • Assist in maintaining staff morale and have clear and open communication with staff.
  • Cover any manpower shortages and/or assist whenever necessary.
  • Other duties as assigned.
Qualifications and Experience:
  • Must be at least 18 years of age and legally able to work in Canada;
  • Must have high school diploma, GED or equivalent work experience;
  • Must be able to speak, read, and write in English;
  • Must complete and pass initial new hire classroom and on-the-job training
  • Must be able to hold and maintain all required airport security clearance
  • Reliability, our customer and your fellow employees rely on you
  • Must be available and flexible to work variable shifts including weekends and holidays;
  • Must be comfortable working in an airport environment
  • Position requires long periods of time at the ticket counter and gate check-in areas; must be able to stand for prolonged periods of time.
QualificationsBehaviorsPreferredEnthusiastic: Shows intense and eager enjoyment and interestDetail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellQuick Apply
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