Registration Associate, Information Systems & Recreational Programs - Jobs in Church and Wellesley

Job Description

Are you passionate about dance and looking to make a meaningful impact in a vibrant and collaborative environment Canada’s National Ballet School (NBS) is excited to invite applications for the full-time, permanent position of Registration Associate. This is a fantastic opportunity to become part of a dynamic team that supports the transformative power of dance across all ages and abilities.About Us:At NBS, you’ll be part of a welcoming community dedicated to the arts and education. We offer a supportive work environment where new ideas are valued, and professional development is encouraged. NBS has 300+ employees supporting programs ranging from professional ballet training, community engagement, and ground-breaking health initiatives. Our collaborative work culture thrives on creativity, passion, and continuous growth. NBS is committed to the goal of being an equity-informed school. We invest heavily in work and practices that foster positive change internally while driving a progressive evolution in the wider sector. We recognize our responsibility as Canada #39;s largest arts training organization and one of its oldest, to address anti-Black racism, reconciliation with Indigenous peoples and systemic oppression in Canadian society.Your Role:As a Registration Associate, you will play a crucial role in our Registrar team. You’ll be the go-to expert for our registration software and education management systems, focusing on our Recreational Programs. Your mission will be to deliver top-notch registration services and build meaningful relationships with our clients and colleagues. This role is where your creativity and problem-solving skills will shine as you help us navigate and optimize our registration processes.Key Responsibilities:

• Build large-scale registration solutions using the NBS registration software (currently SmartRec), working closely with partner departments to ensure that all program information, schedules, fees, payment plans, policies, questions, etc. are accurate, up-to-date, and consistent.
• Coordinate all registration processes in SmartRec—including registrations, withdrawals, refunds, troubleshooting, etc.—and interact with program participants and administrators to provide exceptional customer service online, over the phone, and in person.
• Be a resident expert on registration software and education management systems, building collaborative relationships across many departments to understand new and evolving software functions, and how they affect our staff and customers.
• As the power user of the school’s education management system (“MySchoolApp”), maintain a deep understanding of the platform and leverage that knowledge to assist other staff and support advanced processes. Specific tasks and responsibilities include:
• Proactively pursue training and professional development opportunities to maintain a comprehensive understanding of NBS’ education management solution, MySchoolApp (which includes Blackbaud Enrollment Management System, Blackbaud Learning Management System and Blackbaud Student Information System)
• Act as the initial point of contact for support requests related to MySchoolApp, and escalate issues to colleagues in IT, as required
• Acting as the MySchoolApp specialist, collaborate with colleagues in IT and other Blackbaud-specific users to implement and maintain access rules and procedures, ensuring data integrity and security
• Maintain general knowledge of NBS programs, policies and activities and specific/expert knowledge of those related to the Registrar #39;s Office.
• Act as Registrar #39;s representative for the National Audition Tour, including coordinating audition registrations.
• All other duties as required or assigned.

What We’re Looking For:We value enthusiasm and a willingness to learn just as much as experience. While experience with registration software and education management solutions is helpful, we encourage you to apply even if you don’t meet every qualification listed. If you have strong interpersonal skills, a knack for problem-solving, and a passion for contributing to a creative and supportive environment, we’d love to hear from you!Qualifications:

• Strong interpersonal skills, with a talent for communication and teamwork
• Experience with registration software and education management solutions (e.g. Amilia, SmartRec, Blackbaud K-12 School Management)
• Experience working with relational databases including data entry, data management, running queries and generating reports
• Familiarity with creating online forms and handling captured data
• A degree or diploma in business, office practices, or a related field, or 2-3 years of relevant experience
• Proficiency in Microsoft Office, especially Word and Excel
• Excellent time management, organizational, and proofreading skills

Successful candidates must supply Canada’s National Ballet School with a Police Reference Check in accordance with the School’s Child Abuse/Sexual Abuse Prevention Policy; this will be coordinated through the Human Resources Department at NBS.Thank you for considering a career with Canada’s National Ballet School. We look forward to potentially welcoming you to our team!Powered by JazzHR