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Service Writer - Jobs in Delta, BC

Job LocationDelta, BC
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Frontier Power Products is a leading supplier of diesel engines, generator sets, industrial power units, and pump units. As the Western Canadian distributor for Kubota and John Deere power systems, Kohler Industrial Power Generation products, and Mitsubishi marine engines we service what we sell. Our company focus is to provide the best power systems solutions in the industry and has achieved this for over 35 years. Frontier success has come from our core values: We will do what’s right by communicating and acting with integrity. As Service Writer, you are the main point of contact between our customers and our service department. This key role is in daily contact with customers, technicians, parts professionals, and administration. The Service Writer plans, communicates, and executes scheduling of field/shop work, manages time and invoices work orders.What you will be doing

  • Plans, coordinates, and executes a field/shop service schedule that maximizes productivity while surpassing customer expectations
  • Provide repair and parts quotes/estimates
  • Create work orders, administer technician hours, acquire approval signatures and invoices when job is complete
  • Gather and maintain customer information by maintaining rapport explaining estimates/quotes, obtaining, and providing telephone numbers, answering questions and concerns
  • Maintains immaculate customer service records
  • Check for service bulletins
  • Make out of town arrangements for service techs
What you will bring (Skills and Experience):
  • Top-notch communication skills and willingness to use them
  • Extra strength organizational skills
  • Excellent computer skills - Proficient with Microsoft Office Products and data/web-based systems
  • Previous service experience in a dispatcher or coordinator role
  • Demonstrated problem-solving skills
  • Exceptional customer service skills
  • Willingness to learn about the generator industry
  • Technical knowledge of generators/machinery would be an asset
To apply, please e-mail your resume to Careers including “Service Writer in the subject line.We appreciate the interest shown by all applicants. However, we will only contact those who are considered candidates for the position.Job Type: Full-timeSalary: $23.00-$25.00 per hourSchedule:
  • 8 hour shift
Ability to commute/relocate:
  • Delta, BC: reliably commute or plan to relocate before starting work (required)
Experience:
  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)
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