Bilingual Associate, Sales & Customer Service - Jobs in Edmonton

Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.Read on to see how you can shape the future, win as a team, and grow with us.About the roleWe’re looking for a Bilingual Service Specialist to join our growing team! We are looking for highly motivated individuals to assume the role of Bilingual Service Specialist, working in our Customer Care Center, located in Edmonton AB. This position opens the door to great opportunities within the Insurance Industry upon successful completion of required provincial licensing course and exam. The successful candidate will be able to work a flexible shift schedule of days, evenings and/or weekends.This is a full-time role that is call centre based, with rotating 7 hour shifts each day covering our operating hours - Monday to Saturday. What you’ll do here:Working in a fast-paced computerized environment, the Service Specialist, reporting to the Operations Leader, will be responsible for servicing our customers, and this will include the successful completion of required provincial licensing course and exam; as well as providing advice on Home, Autoamp; Travel insurance products, coverage and increasing customer awareness of the benefits and features of Johnson products.Cross selling or upselling Home, Autoamp; Travel products to existing clientsProcessing insurance transactions following underwriting guidelines to meet quality expectationsAccepting payments and processing changes in payment methods following standard accounting principlesHandling phone and email inquiries and requests from existing clientsWhat you bring to the table:1-2 years of experience in office environment is essential for this role as are, excellent client service skills, organization and communication skillsDemonstrate a basic knowledge of clerical and administrative office requirements and computer skills to be able to perform each essential job requirement.Preference will be given to those who have a post-secondary certificate or diploma in a Secretary, Administration, or Business Management Program.RIBO licenses preferred - if not licensed, expectation is you will obtain your license within 2 months with training provided.What we offerWorking here means you #39;ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team: A financial rewards program that recognizes your success An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased An extensive flex pension and benefits package, with access to virtual healthcare Flexible work arrangements Possibility to purchase up to 5 extra days off per year An annual wellness account that promotes an active and healthy lifestyle Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunitiesInspiring leaders and colleagues who will lift you up and help you grow A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique. We are an equal opportunity employerAt Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. If you are an employee of Intact or belairdirect, please apply for this role on Contact People.