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Job Location | Edmonton |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent |
Primary Function:The CSC Real Time Analyst plays an integral role in assisting Customer Service Center Operations in achieving service and productivity objectives. This position is responsible for daily reporting, staffingamp; scheduling (post publication), and monitoring of real time performance. This includes reviewing team member schedule adherence, intraday management of resources, monitoring channel performance and productivity, and schedule adjustments to meet staffing and service goals.Principal Dutiesamp; Responsibilities: