Service Coordinator - Jobs in Fort McMurray, AB

Job Description

Job DetailsWhat you will doThis position will be responsible for the scheduling and optimization of service work. Scheduler will have the responsibility of ensuring all customer commitments are met regarding service delivery.How you will do itUtilize the automated scheduler functionality in Oracle (ACE) and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time, and criticality of the call and proximity to the customer.Communicate and resolve issues with customers and personnel regarding the scheduling of service repair work. Alert management of potential problems resulting from customer or field complaints and work to resolve.Measure branch activity and compliance with program initiatives, identify areas that require improvement and develop and implement action plans with branch/region management. Monitor effectiveness and take corrective actions as required.Demonstrate the ability to prioritize scheduling backorders in addition to tracking and resolving customer issues. Reassign work as needed to manage customers expectations making judgments based on current workloads and priorities.Monitor Technician activity and schedules ensuring that customer commitments are met, clearly communicate status changes back to the customer regarding early or late anticipated arrivals.All other duties as assigned.What we look forRequired3-5 years of customer serviceExcellent communication skillsProminent level of organizationFleet scheduler or service coordinatorStrong with ExcelPreferredAssociates or Bachelor’s preferredExperience working in Tyco, Johnson Controls, or in a similar fast-paced work environmentUse of ACE/Oracle systems preferredProduct knowledge of life safety (fire alarm & sprinkler) equipment preferredCanada Diversity StatementInformation obtained from the questions below will allow Johnson Controls to track the diversity of our applicants, employee training opportunities, promotions and employee retention in order to identify and remove barriers to employment and advancement. With your consent, you may also be contacted by the employment equity officer to get your opinions about Employment Equity (EE) Programs.You have the right toreview, correct,orchange informationrelating to you at any time and you can be assured that the information will not be used for unauthorized purposes.Please note that a person may belong to more than one designated group.Your response to the self-identification questionnaire below is voluntary. It is however mandatory to answer the questions, even if you choose not to provide the information.The responses that you provide on this form will be confidentially retained for statistical purposes.This survey is available in alternative formats. Please do not hesitate to request.Persons with disabilitiesare those that have a long-term or recurring physical, mental, sensory, psychiatric or learning impairment and who consider themselves to be disadvantaged in employment by reason of that impairment, or believe that an employer or potential employer is likely to consider them to be disadvantaged in employment by reason of that impairment. This also includes persons whose functional limitations owing to their impairment have been accommodated in their current job or workplace.An Aboriginal personis a North American Indian, Métis, or Inuit and/or a Treaty Indian or a Registered Indian and/or member of an Indian Band/First Nation.Members of visible minoritiesare persons, other than Aboriginal peoples, who are non-Caucasian in race or non-white in colour, regardless of birthplace.Quick Apply

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