SA-Customer Service Agent - Jobs in Goffs, NS

Job Description

747 Bell Blvd, Goffs, NS B2T 1K2, Canada Req #172Monday, June 7, 2021Come join the exciting world of aviation! Established in 2006, our company provides multi-functional aviation services offering passenger, cargo and ground support with a focus on safety and quality. For us, success lies in delivering peace of mind to our customers, and we are passionate about ensuring their needs are met – on time, every time.Do you have an interest in the Aviation industry We are searching for individuals who are team players and eager!Customer Services Agent (CSA)Reports To: Lead Customer Services Agent/Manager Customer Services (CSA)SummaryThe Customer Service Agent (CSA) provides all passenger/customer services as contracted by the customer including reservations, ticketing, baggage processing, terminal/gate check-in, greeting arriving passengers, handling of VIPs, provide special passenger assistance, handle customer complaints and other duties as assigned.Job DutiesChecks passengers in at ticket counter and gate and hands out boarding passes for outgoing flightsActively participates in the Safety Management System (SMS)Inspect and verify passenger documentationChecks passenger baggage and places bag tags on them at the ticket counter for appropriate destinationCoordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flightHandles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights)Makes announcements regarding flight activity at gate or over airport’s general PA systemAnswers passenger inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may ariseAssist passengers as needed through arrival and check in processes including support for passengers with special needs such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistanceAssist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrivalCommunicates with flight crew on ground and via ground to air radioMaintains the level of service expectations of both the passenger and the airline customer at all timesComply with all federal, provincial, municipal, airport authority and carrier security requirements and SA’s SOPs and policiesParticipate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security.All employees are responsible for ensuring quality control in their own activities.Cooperate fully with Inspectors to achieve quality inspection commitmentsPerforms other duties as requiredRequirementsMust be at least 18 years of ageHigh School diploma at a minimumPassionate about customer serviceExcellent communication skills (written and verbal)Commitment to continuous improvementSelf-motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weatherMust be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearanceAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesStrong work ethic and positive team attitudePhysical RequirementsMust be able to lift up to 50lbs (23kg)Must be able to stand, lift, bend, push and pull for an extended timeMust be willing to work in all types of elevated noise levels within the airport environmentBackground QualificationsMust be willing to work various shifts, weekends, or irregular shiftsComputer skills requiredRequirementsMust be at least 18 years of ageHigh School diploma at a minimumPassionate about customer serviceExcellent communication skills (written and verbal)Commitment to continuous improvementSelf-motivated and able to work independentlyAttentive to detail and numerateAbility to follow processes and procedures and apply flexible approach when requiredMust be able to type and learn airline specific computer reservation/ ticketing softwareWillingness to work in inclement weatherMust be able to undergo a Criminal Record Check and obtain a Clear result, and be able to obtain airport security clearanceAble to deal with people sensitively, tactfully, diplomatically, and professionally at all timesStrong work ethic and positive team attitudePhysical RequirementsMust be able to lift up to 70 poundsMust be able to stand, lift, bend, push and pull for an extended timeMust be willing to work in all types of elevated noise levels within the airport environmentBackground QualificationsMust be willing to work various shifts, weekends, or irregular shiftsComputer skills requiredThank you for your application with Strategic Aviation Ltd. Only those considered for the position will be contacted.We are an equal opportunity employer who agrees not to discriminate against any employee or job applicant because of race, color, religion, national origin, gender, physical or mental disability, or age.Other detailsPay Type Hourly