Administrative Clerk II – Transit Services (casual part time) - Jobs in Guelph, ON

Job Description

About Our Organization:When you join the City of Guelph, you join a team of 2000 full and part-time employees who deliver services the community relies on every day. Together, we are bringing to life Guelph’s vision of an inclusive, connected, and prosperous city where we look after each other and our environment.As a regional top employer, the City of Guelph values its employees and offers competitive salaries, excellent benefit packages, opportunities for professional development, a healthy work-life balance, and many roles with flexible work options. Our corporate values are integrity, service, inclusion, wellness, and learning. Guelph is consistently ranked as one of the best places in Canada to live, work, and play—all good reasons to consider a career in this beautiful city.Job Summary:Resumes are being accepted for the casual part-time position Administrative Assistant II with Transit Services. Reporting to the Manager, Transit Business Services. The successful candidate support our Service Excellence goal, on the phone, by email and in person and and clerical duties for Guelph Transit. The successful candidate will be scheduled to work up to 20 hours per week Monday to Friday between the hours of 8 a.m. and 4 p.m.Notes:This part time casual position if for approximately 7 to 8 months.Your role

• Provide excellent and timely customer service to both external and internal customers, via telephone, e-mail, website and in-person
• Perform large volumes of customer transactions that including setting up new transit fare accounts, reloading transit fares, providing route planning, logging customer complaints and answering general inquires
• Track and log lost articles.
• Process requisitions, purchase orders, invoices and journal entries.
• Perform daily clerical work and/or support, including, filing, typing duties, ordering office supplies and sorting/distributing mail.
• Complete coin counting and/or verification:

• Verify all revenue collected from cash fare boxes in the vault.
• Track foreign coin and non-currency received.
• Prepare cash reconciliation spreadsheets.
• Ensure revenue and appropriate documentation is handled in accordance with procedures.
• Prepare deposits for Brinks pickup;

• Perform other related duties as assigned.

Qualifications

• Experience related to the duties listed above, normally acquired through the completion of a Grade 12 diploma and 1 - 2 years experience in customer service and general clerical duties. Candidates with an equivalent education and experience may be considered.
• Experience with financial systems (e.g. Oracle Utilities WAM (Synergen) and JD Edwards).
• Experience handling large volumes of coin (cash).
• Excellent data entry skills with the ability to transpose information a very high degree of accuracy and speed.
• Excellent customer service skills with sound judgement and decision-making skills.
• Excellent organizational skills to with the ability to manage multiple tasks in a demanding environment.
• Excellent interpersonal skill with the ability to work on your own and in a team environment.
• Excellent verbal and written communications skills with the ability to communicate with all levels of staff, stakeholders and the general public.
• Ability to manage multiple and changing priorities.
• Intermediate skills in Microsoft Office (Word, Excel and Outlook ).
• Previous experience with, Perfect Mind, JDEdwards and WAM would be a definite.

In accordance with the City of Guelph’s employment practices, new employees are required to be fully vaccinated as a condition of hire, subject to accommodations required in accordance with the Ontario Human Rights Code.Rate$17.29/hourHow to applyQualified applicants are invited to apply using our online application system by Saturday, April 30, 2022. Please note all applicants must complete the online questionnaire specific to this position at the time they submit their resume and cover letter in order to be considered. Proof of qualifications will be requested at the interview stage.The City of Guelph is an equal opportunity employer that values diversity in the workplace. We are therefore happy to accommodate any individual needs in keeping with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require an accommodation in order to participate in the hiring process, please contact us to make your needs known in advance.Personal information collected through the recruitment process will be used solely to determine eligibility for employment. We thank all candidates in advance; however, only those being considered for an interview will be contacted.Quick Apply

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