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Bilingual Customer Support Analyst (French & English) - Jobs in Guelph, ON

Camis
Job LocationGuelph, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Camis is looking for a Customer Support Analyst to provide support to both Camis employees and clients.Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents, as well handling inbound customer inquiries for a variety of clients. They act as the voice of our clients when speaking to the public.Camis expects you to, above all, provide exceptional customer service to callers in a friendly, courteous, and professional manner.What you will be doing:

  • Providing support over the telephone, working with customers and customer service agents to gather information and resolve issues
  • Handling billing and policy inquiries
  • Providing basic software troubleshooting for customer service agents
  • Providing support for complex customer complaints while maintaining superior customer service and high performance
  • Completing special projects as per the requirements of Camis clientele
  • Handling escalated customer questions and concerns
  • Accepting calls from all queues which entails processing reservations, changes, and cancellations for various parks agencies
What you will bring to the role:
  • Exceptional customer service skills
  • Professional oral and written language skills
  • Previous call center or customer care experience
  • Poise and diplomacy under pressure
  • Reliability with regards to attendance
  • Previous experience utilizing online resources
  • Troubleshooting and problem-solving skills
  • Willingness to take initiative
  • Ability to multitask
Hours of Work:
  • Expected hours: 30-40hrs per week
  • Hours of work will range from 7:00 AM – 12:00 AM, 7 days per week
  • Open availability mandatory
  • Remote work friendly, some in-office time required
Benefits and Compensation:
  • Pay rate
  • $20.50/hour
  • Opportunity to earn $1.00/hr monthly quality bonus!
  • $400 in free camping!
End Date: October 9th, 2023Reports to: CSA LeadCamis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.Job Type: ContractSalary: $20.50 per hourQuick Apply
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