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Bilingual Customer Support Analyst - Part Time - Jobs in Guelph, ON

Camis
Job LocationGuelph, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

At Camis, we connect people to memorable recreational experiences. We do this through our online reservation systems and call center services. Our Software as a service (SaaS) solution meets the needs of over 500 government and privately-operated parks, campgrounds, harbors, and marinas across North America.We are a diverse group of people; unified in the belief that work can be fun, fulfilling, and flexible!Visit www.camis.com for more information on our products, services and clients.The Customer Support Analysts are the most senior customer service agent in the call centre environment. They respond to inquiries from the front-line reservation agents. They also interact with the public professionally over the phone and in writing, guiding users through step by step solutions in a clear and professional mannerWhat you will be doing:

  • Providing support over the telephone, working with customers and reservation agents to gather information and resolve issues
  • Handling billing questions, complex customer issues, and policy problems
  • Providing basic software troubleshooting
  • Maintaining superior customer service and high performance
What you will bring to the role:
  • Professional oral and written language skills in both English and French
  • 2+ years of work experience in a customer service oriented role, preferably in a call centre
  • Poise and diplomacy under pressure
  • Experience with using online resources, troubleshooting, and problem solving
Start Date: Monday, February 14, 2022Hours of Work:
  • Hours per week: 20-30
    • Shifts scheduled according to business needs
Some of our benefits:
  • Competitive wage
  • Work from home opportunity
  • Camping subsidy
  • Bright, clean facility
Camis is committed to fostering a culture that celebrates diversity and inclusion with intentional focus on recruiting and retaining employees from diverse backgrounds, creating awareness of diversity issues and benefits, fostering a supportive environment where inclusivity is expected and prioritized, and holding ourselves accountable in promoting this perspective throughout the organization. The Camis team strives to collectively promote a culture that empowers our employees and fosters values of respect, inclusion, and belonging across the company.Quick Apply
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