Billing Analyst - Jobs in Guelph, ON

Job Description

The OpportunityJob Posting Number:*2022-257*Position:Temporary Analyst, Billing(Temporary until July 28, 2023)Location:Guelph (Southgate) (Hybrid: Remote/In-office)Reports to:Supervisor, Billing and Customer ServiceBusiness Unit:*Customer Service*Division:BillingHours per Week:35Rate of Pay:Commensurate with range and candidate’s experienceNumber of Openings:1Union:*No*Open:August 10, 2022Close:August 23, 2022Alectra is committed to putting our people first in providing a positive employee experience and a safe work environment. Our Hybrid Workplace policy allows for an effective balance for employees with the opportunity to work in a hybrid environment; a combination of Remote / In-office work based on operational requirements.Position Purpose: The Analyst acts as a prime contact responsible for effectively managing the relationship between the enterprise, key accounts, and the retailers while ensuring the integrity of the transactions with these trading partners. This role participates in the daily activities required to ensure accuracy and timeliness of meter data collection & validation and customer billing.Responsibilities:

• Participates in all of the daily billing activities including:
• Reviews and analyzes daily reports
• Provides guidance for escalated customers and retailer concerns, including Class A customers
• Provides back-up guidance for bill production co-ordinates
• Monitors and analyze all designated accounts
• Participates in the rate reclassification process
• Creates and administrates of Final RPP Variance Adjustments
• Identifies, analyzes and resolves complex billing issues and errors
• Co-ordinates and inputs service cycle schedule in CC&B

• Administers and validates daily, monthly activities as they relate to retailer relations
• Manages, administers and updates existing and new Retailer Service Agreements
• Determines the accurate Prudential amount monitor the administration of prudential requirements
• Reviews, analyzes and responds to any inquiries from retailers, customers and co-workers
• Participates in testing any new or enhanced functionality in CIS
• Participates as a prime tester for any EBT testing
• Provides technical expertise in the planning, design and implementation of projects and key initiatives
• Identifies opportunities to streamline or automate processes to continuously improve service delivery
• Ensures compliance to legislative, regulatory and Health & Safety policies, procedures and standards
• Performs other duties as assigned

Skills & Qualifications: Education

• Post Secondary Education Business or related discipline
• Must hold and maintain a valid class “G” driver’s license

Specialized knowledge

• Knowledge of both utility and retailer business processes
• Understands meter to cash, end to end business processes
• Solid working knowledge and extensive understanding of the Retail Settlement Code, Standard Service Supply Code, Affiliate Relationship Code and EBT standards
• XML schema for EBT transactions
• Proficiency with MS Office applications
• Advanced Excel Skills an asset

Experience

• Minimum of 5 years’ equivalent business experience
• Meter data and billing validations
• Proven experience in end to end system testing for new enhanced functionality
• Experience in a unionized utility environment an asset

Skills/Abilities/Competencies

• Ability to adapt to a continuously evolving market
• Solid problem-solving and analytical skills with the ability to provide practical and/or innovative solutions to complex technical issues
• Strong written and presentation skills, with the ability to explain technical information in an organized and concise way
• Ability to plan, prioritize and execute multiple projects and initiatives within established timelines
• Ability to build and maintain collaborative working relationships with internal and external stakeholders

Note: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. The incumbent may be asked to perform other duties which may be assigned from time to time.How to ApplyIf you would like to be considered for this position and meet the qualifications, please submit your resume by clicking on the button below.Should you have any questions regarding this opportunity, or need assistance in applying for the posting, please send your inquiry to careers@alectra.com .You can also submit a resume for us to keep on file and review as new opportunities arise that might be the right fit for your skills and experience.Alectra is an equal opportunity employer and is committed to providing a recruitment process that respects the dignity and independence of all candidates. Alectra will consult with all applicants who request accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicants individual accessibility needs, to the point of undue hardship.In accordance with Alectra’s COVID-19 Vaccination Policy, as a condition of employment, successful job applicants must provide written proof of full vaccination against COVID-19 prior to their start date. This requirement is subject only to valid human rights-based requests for accommodation to the point of undue hardship.We thank all applicants for their interest in a career with Alectra. Only those selected for an interview will be contacted.Job Type: Full-timeQuick Apply

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