CUSTOMER CARE AGENT- GUELPH - Jobs in Guelph, ON

Job Description

Considering the current affairs, Allstate will be conducting virtual interviews and has made arrangements for new hires to work remotely till its deemed safe to return to officeThrough our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do.Benefits to joining AllstateComplete Group Benefits Program customizable to your needsStrong Brand Recognition (listed as best Employer with Kincentric since 2012).Working within the community and giving back!Opportunity for career development and growth.We work a 37.5 hour work week and we are proud to offer work from home opportunities once you have demonstrated knowledge and the required skills.Our team is growing and we are actively looking to hire Customer Care AgentThis is a 12 month contract positionAs a Customer Care Agent, you excel at customer service and provide superior service and solutions to our customers. The Customer Care Agent takes the “You’re in Good Hands” philosophy and makes it real – delivering on our promises to consumers every day.Our agencies are open from 9am to 6pm Monday, Tuesday, Wednesday and Friday, 9am to 8pm Thursday, and 10am to 4pm on Saturday. Our standard work week for agency staff is 37.5 hours, and each employee must rotate their work schedule so that the Agency is staffed appropriately. Therefore, as a condition of employment, you will be required to work some evenings and Saturdays each month on a rotational basis with other Agency staff members.OpportunityManage the renewals processIdentify opportunities to up-sell and cross sell our product lineUse each customer contact as an opportunity to get referralsBe the first point of contact for customers and service their needsRole Designation: Hybrid 1-2 Days in OfficeRequirements / QualificationsPost-secondary education or equivalent work experienceMust have General Insurance License (OTL) or be willing to obtainStrong knowledge of Allstate Products and ServicesWorking knowledge of Allstate & vendor technologies, including PlusAbove average interpersonal and customer service skillsPrior experience in inside or outside sales is an assetExcellent time management and organizational skills.Preferable fluency in English and Mandarin/Cantonese and/or South Asian dialectsAllstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation please let us know and we will work with you to meet your needs.Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its You’re in Good Hands® promise.We are proud to have been named one of #Kincentrics Best Employers in Canada since 2012!Quick Apply

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