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Customer Service Associate (Powersports) - Jobs in Guelph, ON

Royal Distributing
Job LocationGuelph, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

About UsWere Royal Distributing, and we’ve been a leader in the Canadian powersports industry for the past 30 years. We provide our our customers with quality products and top service to keep them ridiing their snowmobiles, ATVs, motorcycles, dirt bikes, and more. We’re embarking on the next phase of our growth and we want you to join us!The OpportunityAs a Customer Service Associate, you are responsible for answering and responding to customer calls and emails that reach our organization. Your main focus is to provide the highest level of service to our customers that have or are looking to shop with Royal Distributing to ensure that every customer interaction is positive and memorable for the customer. You achieve this by providing accurate and timely responses to inquiries, resolving customer issues, providing recommendations on products, and processing customer orders.Responsibilities

  • Answer inbound customer calls and create a positive experience for customers
  • Handle customer inquiries related to products, pricing, new and existing orders, shipping, company policy, etc.
  • Communicate with customers via phone, email and chat
  • Process customer orders and update customer records
  • Advise on fitment and recommend products based on customer requirements
  • Investigate and resolve customer order issues
  • Track packages and follow-up with customers on the status of their orders
  • Address customer concerns creatively and share feedback with other teammates
Qualifications
  • Bilingual in French is not a requirement, but is considered a definite asset
  • Knowledge of one or more powersports industries is considered an asset
  • Desire to provide the best possible experience for our customers
  • Expert communication and listening skills
  • Organized and with a strong ability to problem solve
  • Intermediate computer skills are required
Additional Information
  • The successful candidate will report to our Customer Service Team Lead
  • This position requires handling of high call volumes and spend the majority of the day on the phone with customers
  • Depending on the season, hours will range from 37.5 to 42.5 per week plus occasional overtime
We are an equal opportunity employer and while we thank everyone for their interest, only those to be interviewed will be contacted. Royal Distributing is committed to promoting accessible recruitment as outlined in the Accessibility for Ontarians with Disabilities Act. Royal Distributing will attempt to accommodate persons with a disability in an appropriate and effective manner throughout all stages of the recruitment process. Accommodations will be provided upon request.CompanyRoyal DistributingLocationGuelph - Distribution CenterOpening DateDec 28, 2021Quick Apply
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