Customer Service Representative - Jobs in Guelph, ON

Job Description

At Ceva, we believe in preserving the vital bond between humans and animals. We strive to find innovative solutions that improve animal health and productivity while respecting animal welfare and supporting biodiversity. Together, we are building a new reference to create value beyond animal health.Ceva Animal Health has been the fastest growing global animal healthcare company since our creation in 1999. Our expertise are focused on the research, development, production and marketing of pharmaceutical products and vaccines for the companion animal, poultry, ruminants and swine sectors. Although we have grown to become a global company, we’ve managed to retain the entrepreneurial spirit and dynamism of a small to medium-sized enterprise. From our unique ownership structure to the way our people provide service to customers, we are together, beyond animal health.Here in Canada, we are growing and looking to add team members that embody our corporate values and objectives. When you work here, you’ll have the opportunity to create something new and work with a passionate team that is focused on providing innovative solutions for our customers.About the PositionWe are currently seeking a Customer Service Representative for our Commercial Location who will manage key client portfolios, process orders, complaints, credits, chargeback as well as any other necessary transactions.Responsibilities

• Manage key client portfolios, process orders, complaints, credits, chargeback as well as any other necessary transactions.
• Own the process of orders management, ensure orders are properly processed in JDE.
• Collaborate with the warehouse to manage orders.
• Prepare sales admin documentation. Manage invoicing in JDE.
• Backup for other CSRs as needed.
• Update customer on order status. Ensure customer request are handled.
• Drive process improvements, collaborate with other teams to improve customer experience.
• Provide information about products and services to customers.
• Take ownership of customer’s issues and follow problems through to resolution with a high level of professionalism.
• Ensure company policies and procedures are followed.
• Customer satisfaction follow-up. Keep record of customer interactions and actions taken. Partner with other teams as needed to resolve customer issues.
• Other ad-hoc projects as dictated by business needs.

About You

• You are customer oriented and pride yourself in providing value added service
• You have a bachelor’s degree in Business Administration or relevant field.

*You have 3-5 years of related Customer Service experience.

• You have excellent verbal and written communication skills. Proficiency in English

• Ideally you are fluent in French

• You have the ability to work well under pressure, meet deadlines and effectively manage resources.

• You have the ability to analyze and solve problems, results oriented. Effective Conflict resolution skills

• You are organized and detail oriented, adaptable to change.

• You have excellent computer skills (MS Office).

• You are comfortable working in a fast-paced environment.

• You are goal driven and highly motivated.

Ceva Animal Health - Canada is committed to accommodating any applicant with a disability, as required by law, during the recruitment, assessment and selection process. Please notify us if you require accommodationWe are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.Job Types: Full-time, PermanentAdditional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care

Schedule:

• Monday to Friday

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