Customer Success Manager - Jobs in Guelph, ON

Job Description

Our team at Schema App are the go-to structured data experts for companies that want to leverage the full power of the semantic web. Our services allow our customers to stand out in search, and measure the return on investment from this niche area of SEO. Brands like SAP, Home Hardware, Keen Footwear, Upwork, and Henry Ford Health choose to work with us to help them achieve their search goals because of our innovative tech, awesome customer experience, and measurable ROI. We are looking for a Customer Success Manager to join us on our mission to help digital strategists worldwide manage how their brand shows up in search.As a Customer Success Manager, you will work with our customers to understand and achieve their goals while using our tools and your newly attained knowledge of schema markup. You will become our customers technical resource; their go-to for all things Schema App. Our team is made up of smart, detail-oriented, “get things done” team members who love executing on behalf of our customers. They enjoy problem-solving technical issues and feel energized when discovering efficiencies in day-to-day tasks. The Customer Success Manager role at Schema App is a highly technical position and will require you to be willing and open to learning.You will work closely with the broader Customer Success, Sales, Marketing and Engineering teams to delight our customers and have a little fun along the way. No prior knowledge of schema markup is required.What you’ll do:

• Work closely with a subset of our customers and become a trusted advisor to them.
• Do professional schema markup services for your customer including strategy, authoring with Schema App and troubleshooting.
• Execute across all stages of our customer journey to ensure that our customers reach their desired outcomes.
• Become a schema.org and structured data expert so that you can provide content recommendations based on a deep understanding of Google’s structured data documentation. (Don’t worry, we’ll help with this!)
• Lead quarterly business reviews consisting of in-depth analysis of results; incorporating data from Google Search Console, Google Analytics and our own Analytics tool.
• Drive repeatable, predictable outcomes and experiences for Schema App’s customers.
• Identify customer needs and collaborate cross-functionally with other great ‘Schemers’ to produce great outcomes.
• Proactively conduct market analysis and monitor competitive activity.
• Create internal and external documentation including media posts, videos, and step-by-step tutorials.
• Create monthly reports for our clients indicating different content recommendations and strategies to leverage their structured data.

Who you are:

• First and foremost, you are a lifelong learner and problem solver. You love to learn and take on new challenges
• You’re passionate and excited about Customer Success, technology, and being part of a fast-growing SaaS company.
• You have the ability and willingness to learn and apply technical concepts such as HTML, webhooks, apis, xpaths, classes, and categorization. You also have the ability to teach and enable others on these concepts.
• You have an impeccable eye for detail, and pride yourself on your ability to follow through with your commitments.
• You have exceptional verbal communication, written communication, and presentation skills.
• You have solid time management skills; you are able to manage competing priorities.
• You are a team player. When your work is done, you raise your hand to help your team meet their shared goals.

Nice to have:

• Knowledge of SEO and/or Schema Markup.
• Account Management experience.
• Familiarity with the Digital Marketing industry and ecosystem.
• Experience in customer-facing or service positions (technical or otherwise)
• An appreciation for corny jokes!

How our team responded when we asked them why they like working at Schema App:

• “Life/Work balance is a priority with weekly one-on-one meetings ensuring that the team’s head and hearts are doing well and we are set up for success.”
• “By far it’s the people. I think we have a great team who respect each other and spontaneously collaborate - truly smart people, and, well, sensible and personable management. The corporate culture isn’t forced, it’s natural."
• “Schema App lets you shine. The management team uncovers your strengths and enables you to do work in areas that you naturally excel. This kind of cooperation, support, and empowerment has built a team of individuals who are both passionate and skillful in their roles, making for an incredibly positive and relaxed work environment.”
• “It’s exciting! We have amazing people, awesome solutions and we’re winning daily!”

Life at Schema AppYou will have the opportunity to grow in your role and within the organization as career growth and development is one thing we focus on at Schema App. Between our weekly 1:1, Career Logbooks, Quarterly Development Goals - we are invested in helping you grow to have an awesome career at Schema App.On top of competitive pay, we offer generous benefits for health & wellness and your coverage starts as soon as you do. We believe in taking breaks from work to get rested and rejuvenated. Our leaders walk the talk, booking vacation days, and making sure they can stop work each day at a reasonable time to have additional life interests.We are a diverse, motivated, and smart team that encourages people to have opinions and bring their whole selves to work. This is something we are very proud of.Finally, our teams take time to make meaningful connections, whether that be as a company or within our smaller teams at virtual events, and when possible, in person.We are flexible first at Schema App which means you choose where you work, at the office in Guelph, at home, or a combination of both!Schema App is an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Quick Apply

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