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Customer Success Specialist - Jobs in Guelph, ON

SomaDetect
Job LocationGuelph, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Job OverviewWe are looking for a Customer Success Specialist to join our fast growing team. This role is singularly focused on making our customers happy. The ideal candidate will have a propensity for developing relationships and strong dairy industry knowledge. They will work daily with customers to maximize the value they are receiving from SomaDetect products and services.Responsibilities and Duties

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
  • Manage Customer Success internal ticketing system
  • Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of SomaDetect
  • Conduct weekly, quarterly and annual customer success reports to ensure customers optimize our product/service, issues are resolved proactively and customer goals are met.
  • Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
  • Work with the sales and marketing team to drill customer references and develop case studies
  • Identify and prioritize product/service updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
  • Provide insight and relay the voice of the customer with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Qualifications
  • Strong Dairy industry knowledge
  • Bachelor’s Degree in Dairy Science, Animal Science, Agricultural Studies or a related field or equivalent experience.
  • Proven experience building strong customer relationships and efficiently communicating internal and external voices.
  • Excellent written, verbal, presentation and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
*Working Conditions*This is a remote position and requires approximately 25% travel, nationally and internationally. This position involves off site visits from time to time. The role requires schedule flexibility.Physical RequirementsThis position requires sitting and standing, sometimes for extended periods of time, for meetings or work, operating a personal computer, visually inspecting documents and forms.Job Type: Full-timeQuick Apply
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