Maintenance Services Coordinator - Guelph - Jobs in Guelph, ON

Job Description

Who We Are:As a Best Managed Company celebrating 100 years in business, we foster career opportunities for success. With a family-based culture, we grow through collaboration, innovation, and open communication. At Sifton, we build outstanding communities where people live, work and play. Every day, we go out of our way to hire our next great team member.Join our team and build a career you’re proud of.We are looking for a full-time Maintenance Services Coordinator to join our residential rental team in Guelph . The Maintenance Services Coordinator will support the daily maintenance demands of service requests related to the residential portfolio including: connecting with tenant, scheduling and coordinating maintenance projects, property inspections, and maximizing customer and contractor relationships. They will provide excellent customer support to tenants and a high-level integration between all maintenance team members, ensuring the positive resolution to any maintenance issues affecting the safety, attractiveness and competitive impact to our residential rental communities.Note: salary range is $41,000 - $45,000About the Role:

• Responsible for the efficient flow of maintenance requests and their resolution by ensuring that maintenance requests via phone, email or in person, are received in a timely manner and entered into Salesforce promptly.
• Ensure open communication with customers in regards to the status of requests or repairs.
• Assist customer to diagnose the problems that they are reporting and obtain sufficient detail on maintenance requests to ensure the problem is clearly understood by the maintenance person making the repairs.
• Maintain a positive, open dialogue between the maintenance teams to ensure consistent flow of information to answer customer inquiries at first point of contact whenever possible.
• Assist with the completion of property inspections and coordinate follow-up work. Visit properties as required to investigate customer inquiries or complaints.
• Provide excellent customer support and high-level integration between all maintenance team members and customers.

Experience & Qualifications:

• Excellent people skills and enjoy communicating with the public, clients and contractors to provide exceptional customer assistance.
• Able to communicate professionally verbally, face to face and via email.
• Previous experience in managing tenant expectations within the landlord-tenant relationship.
• Intermediate knowledge of Word, Excel, Outlook and other related computer programs
• Knowledge of current fire code and current building code.
• Experienced with Health and Safety requirements for various aspects of property management.
• Experienced with property inspections and assessments with respect to maintaining privacy and personal space.
• Experience with project scheduling and coordination of assets either remotely/virtually or on location.
• Experience in collecting data, summarizing cost projections, assessing quotes for work.
• Flexibility in terms of schedule in the event that additional hours or non-typical schedule is required to meet deadlines or complete projects.
• Ability to multi-task effectively.

What We Can Offer You:

• We’ll set you up for success by providing in-depth training with your team and mentors, working in partnership with our leadership team.
• You’ll enjoy special events, celebrations, and unique perks, specific to your role and work environment, that reinforce our commitment to creating a wonderful employee experience.
• Our unique rewards and recognition programs are designed to celebrate you, your contributions and promote your success.
• Our Employee Assistance Program is available for your everyday needs.

AODA Statement:At Sifton Properties Limited, we are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their full potential. Further, your well-being and safety are important to us. We prioritize work-life balance and offer strong health and safety programs, including required COVID vaccination for all roles, to support our employees, families, and the larger communities we serve.Sifton Properties would like to thank all applicants, however only those who qualify for an interview will be contacted.Quick Apply

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