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Member Services Liaison - Jobs in Guelph, ON

Job LocationGuelph, ON
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Ontario Pork is looking for a Member Services Liaison to join their team!The Member Services Liaison role requires strong organizational skills and an outgoing personality, ensuring Ontario Pork is represented to support their central mission of creating a vibrant business environment for members. The successful candidate will play an integral role in establishing and maintaining professional relationships by acting as the first point of contact, providing support, educating and maintaining for internal and external stakeholders.ResponsibilitiesJob Duties Include:

  • Act as Liaison between producers and Ontario Pork by establishing effective, cooperative business relationships with producer body in an effort to educate producers and market services provided by Ontario Pork.
  • Ontario Pork’s representative for implementing and educating producers, associations and industry partners about the value in participating in PigTrace and CQA programs.
    • Working closely with producers, assist them in implementing various industry programs i.e. CQA (Canadian Quality Assurance, PigTrace, ACA (Animal Care Assessment) etc.
    • Assist producers in adopting new technologies, as required.
  • Provide Transporter Support through updating all contact information for transporters, organizing resources (hot/cold weather kits, animal handling, etc.), or as required.
  • Provide Electronic Manifest support for transporters and producers with login information and linkage to Packers/Ontario Pork/Transporters,
    • Assist with upgrades to the program, training Drivers on hand-held units and test alternative devices (i.e. tablets).
  • Provide/ source training and other resources to Producers (Human Resources, Animal Welfare, etc.), and others as required.
  • Provide support for data uploads and corrections for the National Swine Traceability System in Ontario.
  • Support PigTrace by maintaining OPUS files, assisting in setting up premises for producers, follow-up incorrect data transfers, entering swine movement information for producers and industry partners etc.
  • Assist with the maintenance and updating of industry data bases i.e. ARC&E.
  • Provide producer support through following up with phone calls or attending/speaking at producer meetings on Board-related issues/opportunities, or as required.
  • Provide support to CQA by keeping OPUS contact files up to date and printing confirmation letters and printing CQA certificates as required.
  • Assist team members as required by Manager of Industry & Member Services.
  • Other duties as assigned.
Requirements:The successful candidate will have the ability to sustain working relationships and possess strong drive and flexibility while being results-oriented.Qualifications include:
  • Post secondary education, an asset.
  • Proficient in electronic communications systems.
  • Solid understanding of related production and industry issues.
  • Strong research skills.
  • Valid drivers license.
  • Strong verbal and written communication skills.
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