Receptionist/Administration Clerk - Jobs in Guelph, ON

Job Description

Position Summary:Wellington-Dufferin-Guelph Public Health is a community-centered agency dedicated to preventing disease, promoting the well-being of individuals, and protecting the health of the residents of Wellington County, Dufferin County and the City of Guelph. Our team works to achieve this each and every day by offering evidence-based health information, programs and services. Our vision is that everyone has the opportunity for health and well-being.Joining our team will involve working with passionate people and performing meaningful work that will support a healthier community for over 290,000 area residents. We believe it’s important to promote health in our own workplace, because in order to be our best, we have to feel our best. At Wellington-Dufferin-Guelph Public Health our goal is to help maintain not only the physical, but the emotional, financial and social health and well-being of our team. Our employees enjoy a competitive compensation package, professional training and development opportunities and a healthy work-life balance.If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that believes strongly in the importance of vaccination as a necessary public health measure to control the spread of COVID-19. Vaccinations against COVID-19 align with our organizational mission, vision, and values at The Agency, which focus on improving the health and well-being of our community. Employees are required to receive full COVID-19 vaccination, which includes two doses and any future applicable immunizations. Employees who are unable to be immunized due to a valid medical contraindications must have a Statement of Medical Exemption Form completed by their primary care provider.The Receptionist/Administration Clerk is responsible to provide a positive first impression of the organization to callers and visitors via telephone, in person, on-line registration, one on one. This role is the initial conduit between the client and other stakeholders, and the staff of WDGPH. This role must understand and provide client-focused service which builds and maintains the client relationship by interacting positively, understanding their needs, and making sure they feel valued.The Receptionist/Administration Clerk must ensure clients are served according to the Accessibility for Ontarians with Disabilities Act, Municipal Freedom of Information and Protection of Privacy Act and other privacy acts. This role will perform data entry within level of responsibility in a timely and accurate manner, the quality of work affects interpretation of data at all levels. This role is responsible for daily filing, scanning, uploading and entering of client’s results into database. This role includes frequent handling of cash and daily close out.Areas of Responsibility:

• Provide reception coverage whenever necessary as the first priority of this position.
• Book appointments for all clients.
• Provide excellent customer service to all clients, respond to all inquiries.
• Monitor waiting area, resources including publications within waiting area.
• Ensure waiting area is welcoming and ensure an environment of confidentiality.
• Complete all paperwork upon arrival and at end of appointment.
• Perform cash batch out daily and obtain second signature to confirm accuracy.
• Locate internal staff as needed for visitors.
• Confirm main office doors are open and locked daily.
• Handle all incoming and outgoing deliveries and mail.
• Sort and distribute incoming mail and faxes.

Hours of Work:

• Regular office hours are from 8:30 am to 4:30 pm, Monday to Friday with occasional evening hours up to 7:00 pm.
• Flexible working hours are required.

Position Effective:October 10, 2022Requirements:

• Secondary School diploma, 1 year work experience.
• Excellent telephone manner, customer service skills, (client focused approach).
• Ability to work as part of a multidisciplinary team to help create a working environment that promotes success.
• Good written and verbal communication skills.
• Excellent computer skills, scheduling, word processing.
• Numeracy skills.
• Tact and discretion required.
• Able to multitask.
• Good basic problem-solving skills.
• Organizational skills, attention to detail.
• Knowledge of medical terminology.

Note: If successful in the hiring process, it is important to understand that you would be an employee of a health care organization that believes strongly in the importance of vaccination as a necessary public health measure to control the spread of COVID-19. Vaccinations against COVID-19 align with our organizational mission, vision, and values at The Agency, which focus on improving the health and well-being of our community. Employees are required to receive full COVID-19 vaccination, which includes two doses and any future applicable immunizations. Employees who are unable to be immunized due to a valid medical contraindication must have a Statement of Medical Exemption Form completed by their primary care provider.Closing Statement:We thank all applicants, however, only individuals selected for an interview will be contacted.WDG Public Health is an equal opportunity agency. Personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act, and will be used to determine eligibility.WDG Public Health is committed to providing accommodations during the recruitment process for people with disabilities. If you require accommodation(s), please advise Human Resources in advance and we will work with you to meet your needs.Quick Apply

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