Technical Specialist - Jobs in Guelph, ON

Job Description

Position OverviewCompany: CGLNumber of Positions: 1Language: This role operates in English.Work Model: HybridAlternate Title: n/aAdditional Information:The work location for this role is flexible to Calgary, Vancouver, Moncton, Guelph, Mississauga, Toronto, Regina, and Montreal.The Opportunity:We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society, and our team is essential to deliver on this strategy. That’s why we prioritize our people to ensure we provide a strong culture and development opportunities which enable our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.Disruptive technology, emerging trends, and new ways of doing business are redefining the future of insurance, with digital at the heart of it. Our Digital team comprises experts who put our customers at the centre of what we do, creating engaging experiences that drive business outcomes. We are creative and inventive agile enthusiasts who value transparency and collaboration as we deliver scalable, robust, innovative digital solutions. Join us as we transform our digital platforms and build a visionary experience of seamless and compelling journeys for our clients, advisors and operational teams across Canada.As the Technical Specialist, you will ensure the stability, availability and integrity of technical platforms and environments within the organization. You will provide predictive and proactive technical analysis to ensure optimal performance. You will support other teams with design and research expertise, project consulting and incident response using corporate Information Technology (IT) service delivery management tools and processes.The areas you have proficiency with:

• Site Reliability Engineering applications Splunk and Dynatrace, including the implementation of early detection capabilities and operational dashboards.
• Application/system incident support and application issue resolution, including identification, assessment, recommendation, escalation, reporting, documentation and communication.
• The Software Development Life Cycle (SDLC) concerning digital and mobile application solutions.

How you will create impact:

• Collaborating with business partners to identify technology performance and service impacts, configuring changes to support ongoing quality of service and providing risk assessment and analysis to determine how new or modified technology will integrate and impact various environments (technology currency).
• Identifying, troubleshooting and resolving complex software/application problems using corporate IT service delivery management tools and processes.
• Prioritizing and analyzing patterns based on incoming requests to enhance service.
• Planning and managing large and complex implementations and projects, including developing detailed work tasks.
• Training and mentoring junior team members and providing technical leadership and consultation to internal stakeholders and external partners as the key representative of a particular technology domain or project.

How you will succeed:

• You have an innovative mindset to improve operational efficiencies and the ability to influence change, with a primary focus on client needs.
• You use critical thinking skills to recognize assumptions, evaluate arguments, draw conclusions and proactively propose solutions.
• You have strong communication skills to convey messages and explore diverse points of view.
• You build trusting relationships and provide guidance to support the development of colleagues.

To join our team:

• You have five years of experience in Information Technology or a related field.
• You have a post-secondary degree in Information Technology or a related discipline.
• You have ITIL v3 of v4 certification; preferred.

What you need to know:

• Extended work hours, including evenings and weekends, will be required.
• Rotational on-call schedule, with shifts during evenings and weekends.
• You will be subject to a Criminal Record and Consumer History background checks as a condition of employment if you are a successful candidate.

What’s in it for you

• Training and development opportunities to grow your career with one of Canada’s Best Employers.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and supportive workplace culture.
• Paid volunteer days to give back to your community.
• A comprehensive total rewards package, including competitive salary, bonus, pension and benefits.

Interested in applyingClick apply now to submit your current resume and cover letter. Tell us a bit about yourself, your professional experience and how you think you can make a difference at Co-operators. We look forward to learning more about you and we welcome you to follow us on LinkedIn.Co-operators is focused on fostering an inclusive, equitable and accessible work environment and we encourage individuals from all identity groups to apply. If you require an accommodation during the recruitment process, please contact the hiring manager.Quick Apply

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