Bilingual Customer Service Representative - Jobs in Halifax region

Job Description

Title: Bilingual CSR Location: Halifax, NS Duration: 6 Months (With possible extension no guarantee)Work hours – Hours per Day 7.5amp; Hours per Week 37.5PLS ONLY APPLY IF YOU ARE FLUENT IN ENGLISH AND FRENCHamp; LOCAL TO MONTREAL, QC TO AVOID ANY REJECTIONS FROM THE HIRING MANAGER Description:· The Customer Representative will be responsible for managing all aspects of customer service including answering inquiries via phone and e-mail, taking orders, and follow up services. Customers may be internal or external with requests of varying degrees of complexity. Must have strong interpersonal, customer service and communication skills.· In this position you will work in a Hybrid role. Currently working Tuesday and Wednesday in the office; Monday, Thursday, and Friday at home. OR if you would prefer, full time in the office.· An ethernet cable from your modem to your computer is required for the job. A private, secure workspace at home that is free of distractions and protects our customers privacy.· Rotating work schedule a week at a time to accommodate customer calls from other time zones will be required (rotating start times between the hours of operation 9:00am - 9:00pm AST Monday - Friday). The Customer Service client base is Canada-wide. Flexibility is needed as client demand changes.· Please also state on the resume where the candidate resides.· Please ensure to state on the summary portion of the candidate #39;s resume if they are able to work hybrid or only remote.· Please also state on the resume where the candidate resides· This job req is for the Group Benefits department.· Training will be approximately 4 to 5 weeks, from Monday through Friday, 9:00 a.m. to 5:00 p.m. AST time.· After training, it will be a rotational shift, between 9:00 a.m. to 9:00 p.m. AST, Monday through Friday. No weekends! Minimum 3 weeks advance notice regarding assigned work shifts.· Seeking candidates with a minimum 6 months work experience in a call center environment.· Open to candidates that have had previous customer service experience in other industries( technology retail, computer savvy, multi-tasking, great attention to detail, ability to articulate clearly and demonstrate empathy and patience with customers.· With a passion for your customer and obsession about doing the right thing, you will bring a high level of dedication to the table and strive to meet your customer needs by providing timely, accurate responses to those requesting information on products and service offerings.· You excel in a fast-paced, ever-changing environment while exhibiting a calm and professional manner.· A continuous learner. Willing to learn new applications, products and services and stay up to date with knowledge articles.· You have exceptional technical capabilities, research skills and your attention to detail is always a priority. With an ability to learn and navigate through various administration systems simultaneously.· A solution driven mindset, problem solving and decision-making skills.· You are confident in your ability to learn and apply information quickly.· You will contribute to building a supportive, diverse, and thriving workplace. Being a part of a high performing team, supporting one another.· Reliable and accountable for meeting your key performance indicators.· Previous customer service experience in a contact center, retail environment or service industry.· Previous experience in a contact center environment would be considered a tremendous asset.