Bilingual (Eng./Fre.) Appraisal Dispatcher, TD Insurance (Auto) - Jobs in Halifax region

Job Description

Hours 35Workplace Model HybridPay DetailsWe #39;re committed to providing fair and equitable compensation to all our colleagues. As a candidate, we encourage you to have an open dialogue with your recruiter and ask compensation related questions, including pay details for this role.Department OverviewTD Insurance is part of TD Bank Group, one of Canada #39;s largest financial institutions. TD Insurance helps protect clients from the#39;accidents of life #39; with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches. In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada. At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated and professional development is taken seriously. More than just a job, we offer rewarding careers. Job DetailsThe Appraisal Dispatcher is the catalyst to the success of the Appraisal Center of Excellence through internalization and maximizing efficiency of appraisals. Assignments are managed through the dispatcher in order to maximize resources efficiently, monitor and balance workload and as a result contribute to our Legendary Customer Experience.As an Appraisal Dispatcher you will be required to complete the following on a day-to-day basis:• Organize all field appraisal/task requests in a logical manner based on the geography and capacity. • Dispatch appraisal assignments and photo-based estimate as part of the distribution of claims to Appraisers and independent adjusters • Review claims to determine proper location/appraiser for file • Assign claims to independent adjuster partners as required • Provide data regarding distribution of assignments to the leadership team • Re-direct incorrect file assignments • Regularly collaborate with peers and leadership in the Auto PD and Residential claim teams • Regularly collaborate with preferred independent adjuster partners and Vendor Management. • Assign claims appraisal requests within WorkCenter and ClaimCenter • Work as a national dispatch group to ensure work level balance. • Dispatch files in a timely manner to continue drive legendary customer experienceJob Requirements• Bilingualism (Eng./Fre.) is required for this role • Highly organized • Ability to learn quickly under pressure • Advanced time management skills within an environment of competing priorities • Ability to adapt to change of tools or use of technology in an ever-changing environment • Ability to review situations in a logical manner to come up with a solution • Effective communication and interpersonal skills • Knowledge of Microsoft Office programs • Ability to identify possible gaps in process and recommend process improvements • Ability to work autonomously • Knowledge of WorkCenter and Claims Centre is a strong asset. • Good understanding of regions where we provide support. • Flexibility in working hours when requiredAdditional Information Please note that this role requires the successful incumbent to come into the office twice/week.Company Overview Our ValuesAt TD we #39;re guided by our purpose is to enrich the lives of our customers, communities and colleagues, and share a set of values that shape our culture and guide our behavior. In exchange for how our colleagues show up to help TD succeed, we are committed to delivering a colleague experience grounded in Impact, Growth and a Culture of Care. No matter where you work across TD, we empower you to make an impact at work and in your community, explore and grow your career and be part of our caring and inclusive culture.Making Your Well-being a PriorityA caring and supportive culture that promotes colleague well-being is core to who we are. At TD, we focus on total well-being with extensive programs to help colleagues assess, manage, and improve their well-being across four core pillars - physical, financial, social and mental/emotional. In addition, we champion a safe, inclusive and supportive work environment to help colleagues feel a sense of belonging, and supported in their personal and professional growth. Through our focus on total well-being, we know that we can help our colleagues thrive, contribute to our culture of care, and support better business outcomes ... because when colleagues feel their best, they #39;re more likely to do their best.Our Total Rewards PackageOur Total Rewards package reflects the investment we make in our colleagues to help them, and their families achieve their well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits including medical, dental, visionamp; mental health coverage, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.How We WorkAt TD, we believe in-person connections fuel collaboration and collective creativity. Our workplace experience empowers colleagues to do great work side-by-side at TD locations, while offering flexibility to work remotely where it makes sense for the work and team. Our teams work in one of three workplace models: hybrid, onsite and primarily remote. Wherever our colleagues are working, they #39;ll always have access to the TD community and experience our culture of care.Who We AreTD is one of the world #39;s leading global financial institutions and is the fifth largest bank in North America by branches. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is a customer obsessed organization, and we are deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you #39;ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we #39;re here to support you towards your goals. As an organization, we keep growing - and so will you.Inclusiveness Our Commitment to Diversity, Equity, and InclusionAt TD, we #39;re committed to fostering an environment where all colleagues are encouraged to bring their authentic selves to work, experience equitable opportunities, and feel respected and supported. We #39;re dedicated to building an inclusive workforce that reflects the diversity of the customers and the communities in which we live and serve.How We #39;re Helping Make an Impact in CommunitiesTD has a long-standing commitment to help drive progress towards a more inclusive and sustainable future. That #39;s why we launched the TD Ready Commitment in 2018, now a multi-year North American initiative. Under the TD Ready Commitment, we are targeting a total of $1 billion by 2030 in community giving four key, interconnected drivers of change: Financial Security, Vibrant Planet, Connected Communities, and Better Health. It #39;s our goal to help support change, nurture progress, and contribute to making the world a better, more inclusive place for our customers, colleagues, and communities.AccommodationYour accessibility is important to us. Please let us know if you #39;d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.We look forward to hearing from you!