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| Job Location | Halifax region |
| Education | Not Mentioned |
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| Job Type | Contract |
Are you a dynamic leader with a passion for delivering exceptional customer service We are seeking a motivated Customer Service Assistant to join our team and elevate our customer support operations to new heights!As a Customer Service Assistant, you will play a pivotal role in leading and inspiring our customer service team to deliver top-notch service and exceed customer expectations. You will have the opportunity to shape our customer service strategy, implement process improvements, and foster a customer-centric culture throughout the organization.Responsibilities:Lead and mentor a team of customer service representatives, providing guidance and supportDevelop and implement customer service strategies and initiatives to enhance the overall customer experienceSet clear performance goals and objectives for the team and ensure they are metAnalyze customer service metrics and trends to identify areas for improvementCollaborate with cross-functional teams to resolve complex customer issues and drive process enhancementsFoster a positive and collaborative team environment that promotes employee engagement and growthConduct regular training sessions to enhance the skills and knowledge of the customer service teamStay updated on industry best practices and emerging trends in customer serviceRequirements:Proven experience in a customer service management roleStrong leadership and people management skillsExcellent communication and interpersonal abilitiesAbility to analyze data and make data-driven decisionsExceptional problem-solving and decision-making skillsStrong customer-centric mindset and a passion for delivering outstanding serviceProficiency in using customer service software and toolsBachelor #39;s degree in a related field is preferred but not requiredJoin Our Customer Service Team Today!If you #39;re eager to start your journey in the world of customer service and have a passion for helping others, apply now to become an Entry Level Customer Service Assistant. Join our team and be the spark that ignites delightful customer experiences!Your Gateway to Exceptional Customer Service!