Senior Associate, Middle Office Operations, SMO - Jobs in Halifax region

Operateamp; oversee reconciliation technology to deliver a full reconciled gross NAV to the client service team including cash, position, dividendamp; interest reconciliations.
Work closely with our middle office team to ensure trade processing is complete, corporate actions have been booked correctlyamp; security pricing is accurate.
Additional responsibilities can include operationamp; oversight of reconciliation technology to deliver Investment Manager positionsamp; profitamp; loss reconciliations
Ensure client SLAâ€™s are strictly adhered to
Work hand in hand with our client service team to provide superior customer service to hedge fund managers and investors
Ownership, management and resolution of all clientamp; internal client queries
Develop and maintain relationships with client service teamsamp; hedge fund clients
Initiate frequent, proactive communication with internal clients, as directed, to verify perceived levels of satisfaction and demonstrate proactive service
Ensure all professional relationships internal and external are maintained at the highest level
Business Continuous Improvement is a core part of the job. We are constantly striving to analyze our processes through the use of Kaizen. The goal is to create efficiencies and then take on more work in the same amount of time
Assist in the new clientsâ€™ onboarding processes

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