Social Service Worker - Bilingual Mental Health Program Coordinator (Remote role) - Jobs in Halifax region

Job Description

(This is a 100% remote position - the full flexibility to work from home!) - Please note bilingual French/English is required for this roleThe Opportunity As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Levering digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.An integral part of the clinical operation’s mental health team, the Bilingual Mental Health Program Coordinator will ensure efficient management of new cases to assign to the mental health teams. The Program Coordinator’s primary responsibilities include providing community resources to members in the Mental Health Navigator program, managing and triaging case distribution amongst the mental health team members, data entry of new cases for the disability management program and providing members with an overview of Teladoc Health’s mental health programs.This role is ideally for an RPN Nurse or Social Service Worker in the Mental Health field.Responsibilities

• Provides clear, concise communication on case progress to members and stakeholders with a focus on providing the highest level of customer service; escalates concerns to manager immediately
• Ability to present program details to members and answer questions relevant to the mental health programs
• Assists with overall coordination of mental health cases and delegates cases to clinical team in a timely manner
• Manages a fluctuating caseload providing member with regional community resources
• Prepares and delivers reports to stakeholders; identifies and develops additional metrics to determine success for the mental health programs
• Accountable for meeting defined service standards for exceptional customer service and member satisfaction as well as case turnaround times and overall quality
• Ensures compliance with privacy legislation (PIPEDA, PHIPA) rules and regulations always
• Aid to track and gather data points needed for analytical and reporting purposes
• Other duties, as directed

Candidate Profile

• Bilingual fluency (both written and verbal) in Englishamp; French required
• Post-secondary degree in the field of Registered Practical Nurse or Social Service Work is strongly preferred
• Experience working in the mental/behavioral health field
• +1 to 3 years’ experience in a clinical/ office environment; hospital, community, or another medical environment preferred
• General knowledge of medical terminology
• Case management experience considered an asset
• Strong technology proficiency with software programs including Word, Excel, PowerPoint, Outlook; Salesforce
• Strong organizational skills
• Outstanding verbal and written communication and customer service skills
• Must be a team player
• Strong analytical skills

Why Join Teladoc HealthA New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person’s health journey.Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.Growth and Innovation: We’ve already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.At Teladoc Health we thrive on difference and individuality. Teladoc Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.We are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for any stage of the recruitment process / interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please reach out to us at accessibility@teladoc.com