Program Administrator - Jobs in High Level, AB

Job Description

Ballad GroupBallad Group is looking to hire a Part-Time Program Administrator who is passionate about teaching, connecting, and changing the lives of those who attend Ballad Group’s Dene Tha’ First Nation Work Employment Readiness and Connections Program (WERC). We know that’s a mouthful, so you can call it the WERC Program, pronounced “work”. We invite those who love carpentry and inspiriting others to join our team.Who is Ballad Group Well, our training programs have built capacity in diverse areas including entrepreneurship, insurance, information and computer technology, construction, French language acquisition, hospitality, supply chain management, and more. We have delivered unique training programs for a variety of organizations, Indigenous Communities and on behalf of the Ministry of Labour & Immigration, the Ministry of Community & Social Services and Employment and Social Development Canada.But what about the WERC program Well, the goal of the WERC program is to develop and administer individually focused direct skill enhancement training and job placement to enable Dene Tha’ First Nation members find and maintain employment.The OpportunityThe part-time Program Administrator will play a key administrative role within the DTFN WERC program in the High Level region. This position will be responsible for making a positive impact on every person that walks through our front doors. You will also be responsible program and project administration, student and employer relationship management and ensuring that our office runs smoothly. The successful candidate will be expected to support the training program with their administrative requirements, have excellent communication skills and a creative aptitude for developing new processes to ensure all programs run efficiently.The Program Administrator will utilize excellent judgment to develop credible and meaningful relationships with Ballad employees, program participants and other stakeholders, ensuring strictest confidentiality. This individual will work closely with each WERC program team members; Program Coordinator and Employment Specialist.This position will report to the DTFN WERC Program Coordinator and is located in the Ballad High Level Training Centre.Key ResponsibilitiesProgram Administration

• Effectively and efficiently manage all program / project inquiries via, phone, email and website.
• Identify & procure supplies and materials required for the program and the office.
• Coordinate and schedule in-take appointments with external clients and WERC Program Coordinator.
• Conduct follow-up phone calls where required.
• Greet, direct and support participants, clients and employers who walk in our doors.

Reporting and Analytics

• Accurately input data into Ballad’s data management system; Monday.com
• Develop and manage reporting dashboards in collaboration with Program Coordinator
• Assist with bi-weekly, monthly and project reporting.
• Prepare agenda’s and take notes at team meeting when requested

Marketing and Communications

• Ensure brand consistency on all internal training material and presentations
• Research, register and attend local networking events and job fairs to promote training programs
• Collaborate with the team leads to ensure consistency.
• Promote program activities internally and externally.
• Provide positive solutions to challenges amongst staff, participants, and partners.

Other duties that may arise from time to time and as may be assigned ExperienceThe position requires the following skills, experiences and abilities:

• Two or more years of relevant work experience,
• A post-secondary diploma in a relevant study or equivalent is an asset,
• Intermediate experience Microsoft 365 and other online applications
• Excellent verbal and interpersonal communication skills
• Exceptional organization, time management, and prioritization skills;
• Strong team-oriented skills; and
• Strong interpersonal, relationship building and conflict resolution skills.

Expected Start Date – May 2023Quick Apply

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