Duty Supervisor, Cargo & Ramp - Jobs in Iqaluit, NU

Job Description

Our airline is passionate about our mission to meaningfully improve the lives of our people, our customers, and the communities we serve.When you join Canadian North, you are joining a team of highly experienced, dedicated, and caring aviation professionals. We provide essential passenger and cargo services to 25 communities within Nunavut, Nunavik and the Northwest Territories, as well as Southern hubs in Ottawa, Montreal, Edmonton, and Toronto.Learn more at canadiannorth.comDuty Supervisor, Cargo & Ramp Ref. # C246300Position(s) Available: 1 (Full Time)Closes: 2023/02/06Location: IqaluitOther Details: Reporting to Manager, Cargo & Ramp, Rotational position 3-weeks on, 3-weeks offLevel: Non-BargainingBenefits:Benefits vary by position. All Canadian North employees are eligible for:

• Health, Dental, and Wellness benefits
• Free/reduced rate flight & cargo privileges
• Retirement plan
• Referral program

Duties and ResponsibilitiesInterested candidates should be able to perform the following duties and responsibilities:

• Provide oversight to ramp and warehouse operations to ensure operations are performed in accordance with regulatory, Company and Customer requirements;
• Provide oversight for all Cargo attendants, agents and Coordinators
• Responsible to ensure the Cargo team is compliant with training, policies, and procedures (e.g. safety, regulatory trainings, departmental, equipment, security, Dangerous Goods handling, Dangerous Goods Acceptance, Skyline);
• Responsible to oversee and assist the day to day freight inventory, Daily SLA, Priority shipment, inventory Control and bin checks and the NND paperwork completion;
• Responsible to ensure the Cargo team completes all equipment inspections, daily maintenance (fueling, oil levels, etc.) and report all unserviceable equipment to the GSE team;
• Responsible to maintain organization and cleanliness in the warehouses and all surrounding areas where cargo and equipment is stored;
• Provide leadership and direction during regular and irregular operations to the employees;
• Coordinate with other departments to ensure customer satisfaction and on time performance;
• Coordinate with customers to ensure customer satisfaction and on time performance;
• Provides support functions, including, but not limited to, training, assignments, uniform adherence and supervise the team with the flow of cargo concerns and queries;
• Responsible to review all daily sales reports and high value shipments;
• Provide support and assistance for flight manifesting and load planning;
• Assist with initial and recurrent training programs and scheduling;
• Support the implementation of SOPs, processes, safety initiatives, employee communications;
• Support attendance management and participate as required in employee performance management;
• Support the Manager to complete internal and third party audits;
• Other duties as assigned.

Skills and QualificationsInclude, but not limited to, the following minimum skills and qualifications:

• High School diploma or equivalent related work experience;
• Two (2) years of previous experience;
• Fully proficient Computer Skills (MS Office);
• Extensive operating knowledge of Skyline;
• Extensive knowledge of SLA, inventory Control, bin checks, AWB and shipment priorities;
• Operational experience in Cargo and/or Ramp operations is required;
• Must be able to complete the requirements for certification in Dangerous Goods handling and Dangerous Goods Acceptance;
• Commitment to excellent internal and external customer service;
• Strong organizational skills and ability to manage multiple priorities and deadlines;
• Excellent interpersonal and communication skills (written and spoken);
• Excellent leadership skills with the ability to coach and motivate others;
• Experience supervising in a unionized environment (preferred);
• Must be able to obtain and retain a D/A level Airport Pass;
• Valid Drivers license is required;
• Ability to obtain and retain an Airport Restricted Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada;
• Rotational accommodation provided.

Apply in writing with a cover letter and résumé to:Canadian North Human Resources DepartmentEmail: [email protected]Fax: 613-254-6280Internal and External candidates will be interviewed simultaneously. Only successful candidates will be contacted for interviews. Canadian North is committed to employment equity.This advisory was posted on January 30, 2023.Equal Opportunity EmploymentCanadian North is an equal opportunity employer. Members of designated groups (Inuit, First Nations, Métis, Women, Visible Minorities, and People with Disabilities) are encouraged to apply and self-identify.About UsCanadian North is 100% Inuit-owned by Makivik Corporation and the Inuvialuit Development Group. We serve an incredibly small and widely dispersed customer base, which represents less than 1% of the population in Canada. Our flights enable the movement of people, food, and medicine, while providing access to crucial medical care and government services.Nearly all of the communities we serve have no road or rail access, meaning the residents are completely dependent on air service for all aspects of life. We are uniquely equipped to meet this challenge head on with our diverse fleet of aircrafts capable of serving in varied environments from snow to ice to gravel.One-third of the Canadian North team live and work in the Arctic with around 200 Inuit contributing to all areas of our organization, including as board members and senior leadership.Our mission is to meaningfully improve the lives of our people, our customers, and the communities we serve. Our vision is to be respected within Canada’s North as a dynamic and caring airline, diversifying to serve other geographies and markets by leveraging our skills and resources. Our values are safety, integrity, teamwork, innovation, service excellence, community, and respect.Quick Apply

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