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Guest Service Supervisor - Jobs in Iqaluit, NU

Aqsarniit Hotel & Conference Center
Job LocationIqaluit, NU
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeFull Time

Job Description

Guest Service Supervisor About usAqsarniit Hotel & Conference Center is a small business in Iqaluit, NU X0A 0A1. We are rewarding and creative, and our goal is to set a new standard in comfort, hospitality, cuisine and conference services in Iqaluit, Nunavut.Our work environment includes:

  • Food provided
  • Growth opportunities
  • On-the-job training
  • Safe work environment
SCOPE AND GENERAL PURPOSE Reporting to the Guest Services Manager and overseeing a daily team of up to 10 front line colleagues, the Guest Services Supervisor plays a pivotal role in the overall success of our Hotel. As the central point for information and communication for our guests and Staff, the successful candidate will have overall responsibility for the day-to-day operations of the front desk, guest services, and arrival/departure experience. As the heart of any Hotel the Guest Services Supervisor will be responsible for maximizing our occupancy and revenue potential. The Guest Services Supervisor is a key resource to the Hotel operation and an active member of the leadership team of the Hotel.MAIN DUTIES1. Training, Development of team members, ensuring team members are equipped to provide excellent guest service
  • Coordinates the scheduling and labor controls to effectively meet budgeted labor percentages.
  • Seeks out feedback and establishes an “open door” policy to identify and address hosts problems or concerns in a timely manner.
  • Provides exceptional and professional service to our guests and hosts
  • Ensures the well-being of our guests and team members by being alert to and reporting potential hazards
  • Excellent guest service specifically in arrival experience, guests’ services, and departure experience
  • Responsible for Guest Services cash and float handling
  • Communicates and implements current and new procedures and expectations
  • Responds and follows up to inquiries relating to guest comments and concerns
10. Perform any other job related duties as assigned.REQUIRED SKILLS AND ABILITIES:
  • Guest oriented with a sincere, helpful, caring, and friendly personality
  • Able to work well with others
  • Able to take initiative within given guidelines
  • Pays precise attention to detail, order, and cleanliness
  • Has exceptional energy, flexibility, and professionalism
  • Enjoys offering exceptional service and meeting the needs of others
  • Has effective communication skills (verbal, listening, writing)
  • Able to adapt in a fast pace, constant changing environment within a dynamic work schedule
  • Working knowledge of Property Manager and Micros/ DELPHI or related reservations software systems.
  • Comfortable and enjoys managing diverse tasks at the same time
  • Proven ability to organize tasks and priorities effectively with accurate sense of detail.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Work well in stressful, high-volume work setting to meet the deadline demands.
  • Must be able to work with and understand financial information and data
*Preference given to those qualifying under the Nunavut Land Claims Agreement. Must be living in Canada, sponsorship will not be given at this time** Staff Housing Unavailable at this time*Job Types: Full-time, PermanentSalary: From $29.00 per hourBenefits:
  • Dental care
  • Discounted or free food
  • Extended health care
  • On-site parking
  • Paid time off
  • RRSP match
Schedule:
  • 8 hour shift
  • Holidays
  • Night shift
  • Weekend availability
Ability to commute/relocate:
  • Iqaluit, NU X0A 0A1: reliably commute or plan to relocate before starting work (preferred)
Experience:
  • customer service: 3 years (preferred)
  • Guest services: 2 years (preferred)
Shift availability:
  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)
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