Columbia Icefield, General Manager - Jobs in Jasper, AB

Job Description

What will you do in this job:

• Maintain safety a culture of Safety First
• Develop and initiate strategies to maintain employee engagement, evaluate performance and improve the quality of our products and hospitality
• Provide feedback and make recommendations that increase the success of marketing efforts and the effectiveness of current marketing strategies at reaching target markets
• Establish proactive internal monitoring systems that create accountability, identify risks and opportunities, and develop contingency plans
• Schedule and lead team meetings to discuss updates, issues, feedback and to create solutions to issues that come up within the operations
• Lead capital and maintenance planning to ensure projects are completed on time and budget.
• Create, lead, adjust when needed the delivery of strategic and tactical plans to grow the business as measured against Key Performance Indicators (KPI’s) that are monitored monthly and annually.
• Support seasonal staff camp lifestyle, fostering an environment of mutual trust and wellness.
• Overseeing training, growth and engagement of team members. Create succession plans and grow talent accordingly.
• Grow business through innovative new products as well as the active management of the core experiences.
• Support and assist in leading the growth of the Glacier View Lodge into a sustained, top-tier, boutique lodging experience.
• Maintain and grow superior Standard Operating Procedures (e.g., safety, hospitality, emergency procedures).
• Represent pursuit as requested through media, fam visits and V.I.P. visits.
• Work collaboratively with Banff Jasper Teams and Pursuit as a whole, supporting growth as a greater team and taking on special projects as assigned.
• Work on-site at the Columbia Icefield from April to October of each year, management accommodations are provided

The GM will report directly to the President, Banff Jasper Collection and will work collaboratively with VP of Operations as well as Pursuit Shared Services teams including Revenue Maximization/Research, Sales, Events, Marketing, People and Culture, IT, Health & Safety, Programming and Promise to Place (P2P/CSR).What skills and experience do you need for this job:The GM will need to be a strong hospitality, safety and culture leader, entrepreneurial, strategic, detailed, organized, confident (yet humble) and committed to excellence. As well, on the ground operational experience, financial acumen, and exposure to world class operations (and revenue generation) are critical to leading this complex attraction.

• Demonstrating deep intellectual curiosity and emotional intelligence in learning about the people and the business beyond “just the numbers.”
• Driving a growth mindset in pursuit of world class attraction experiences and operational excellence.
• Having a hands-on and engaging leadership style that instills organization, planning, attention to detail, accountability, and our values.
• Coaching, mentoring, and developing the leadership team.
• Demonstrating strong partnership skills that are collaborative, team-oriented, selfless, respectful, and big picture oriented relative to the broader enterprise.
• Modeling and advancing our Promise to Place initiatives and communication.
• Being an articulate communicator with an ability to be crisp and concise and deliver messages with confidence and authority in an atmosphere where candor and directness are the norm.
• Having the ability to process information quickly and make decisions with fact-based logic and sound reasoning.
• Maintaining composure under pressure and being resilient, positive, adaptable, and flexible.
• Generally demonstrating strong quantitative skills that bring actionable insights based on data, analytics and an understanding of the business, collaboration with shared services and ability to think on a broader strategic level.
• Having a Global mindset and staying current with innovative product development, guest experiences and hospitality delivery.
• Focusing on helping build great talent internally within the organization and developing a strong bench of talent for our attractions.
• Creating a clear vision and sense of direction, setting high standards, creating accountability and an environment that encourages creativity and innovation, sharing of ideas and resources, invites empowerment, and has a strong sense of engagement and purpose.
• Is an engaged performance-driven leader who inspires confidence, knows how to lead, and empower others, nurtures talent and can help build out the team to be the best attraction in Canada.
• Leading by example as one who has motivation, drive, entrepreneurial zeal, and passion to grow with the Company as it grows beyond its current size, product offerings, guest base and geographies.
• 10+ years of experience in hospitality, lodging, attractions, and travel industries
• A proven focus on safety with extensive experience developing SOP, process and procedures to enhance the safety of our Guest and staff.
• Experience in a remote camp lifestyle, maintaining a professional, safe, engaged camp experiences
• Experience with best-in-class operations, training, team development and experiences.
• Understanding relationships and working on teams across all levels of an organization, particularly with operating teams, line supervisors, seasonal staff from a broad range of cultural and ethnic backgrounds.
• Be able to create “followership” through modelling our core values, brand and hospitality standards. Must be capable of inspiring teams to drive guest experience, accountability, and performance within the organization.
• Exceptional knowledge with P/L management and creating exceptional employee and guest satisfaction.
• Experience across a broad range of attractions activities including food and beverage, retail, photo, meetings/events, resort style operations, maintenance, and capital deployment.

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